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Job Category
Program & Project Management
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Department
The Digital Enterprise Technology (DET) Strategic Portfolio Management team helps Salesforce scale by aligning our strategic investment portfolio with business strategy and optimizing value realization within DET. We provide value-oriented planning processes, quality portfolio-level data for strategic decision-making, and outstanding customer service to support delivery. We enable DET leaders to envision our future, ruthlessly prioritize, drive collaboration, showcase the value of our work, and guide transformative initiatives.
About the Role
The Director, Strategic Portfolio Management (Tooling) is a critical leadership role within Digital Enterprise Technology's (DET) Delivery Assurance & Operations team. This leader will own and evolve the tooling ecosystem that powers the DET portfolio — spanning portfolio and program management, time tracking, and the data infrastructure that connects systems across the organization. This role is responsible for defining and driving the strategy to modernize DET's tooling landscape, ensuring systems are scalable, integrated, and enable end-to-end visibility across the portfolio. The Director will advance capabilities across portfolio and program management tools, strengthen the data architecture that underpins them, and introduce agents and LLM-driven workflows to reduce manual effort, improve data quality, and streamline operations. This is a high-impact role for a leader who operates at the intersection of systems, data, and emerging technologies — and can translate that expertise into a more connected, efficient, and insight-driven operating model.
Your Impact - Key Responsibilities
- Enable portfolio governance and executive decision-making through standardized tooling, reporting, and operational workflows.
- Define and maintain a multi-year tooling roadmap that sequences capability investments, balances quick wins with long-term modernization, and aligns to DET's strategic priorities.
- Design scalable systems and automation that improve cross-functional portfolio visibility, dependency management, prioritization, and resource planning across DET.
- Own the product development, evolution, and lifecycle management of DET's tooling ecosystem, ensuring solutions meet enterprise standards, security requirements, and scalability needs.
- Partner with Product, Engineering, TPM, and Operations leaders to align tooling capabilities with evolving portfolio and execution needs.
- Introduce and scale automation capabilities — including agentic and LLM-powered workflows — to reduce manual effort, improve data quality, and streamline operational processes.
- Drive organizational adoption of tooling and standardized operational practices to improve execution visibility, consistency, transparency, and scalability across DET.
- Partner with DET leadership and cross-functional stakeholders to translate tooling and data capabilities into actionable insights that inform portfolio decisions.
- Support annual and quarterly portfolio planning, prioritization, and rebalancing processes by providing tooling-driven data, insights, and recommendations for continuous process improvement.
- Maintain a forward-looking view of the portfolio to anticipate dependencies, resource constraints, and delivery risks — ensuring tooling and data are ready to support high-fidelity decision-making at each planning milestone.
- Champion a continuous improvement mindset — identifying friction points in current workflows and systematically driving toward a more efficient, insight-driven operating model.
Minimum Requirements
- Bachelor's degree required in Business Administration, Information Systems, Computer Science, Engineering, or a related field.
- 10+ years of experience in portfolio management, enterprise tooling, product operations, technical program management, or related operational leadership roles within a large, complex, or global organization — preferably in high tech, SaaS, or digital industries.
- Demonstrated experience defining and delivering tooling, automation, or operational transformation strategies at enterprise scale.
- Proven success in leading enterprise portfolio governance, investment prioritization, and large-scale transformation initiatives.
- Strong background in portfolio and project management tooling (e.g., Clarity, Airtable, Jira, or similar).
- Experience building and managing operational reporting, data infrastructure, or integrated workflow solutions.
Required Qualifications
- Deep understanding of portfolio planning, dependency management, resource planning, and delivery lifecycle processes.
- Proven ability to lead cross-functional initiatives and drive alignment across complex, matrixed organizations.
- Strong analytical, problem-solving, stakeholder management, and executive communication skills.
- Experience driving organizational adoption, standardization, and change management initiatives.
- Entrepreneurial mindset with the ability to navigate ambiguity and move from concept to execution.
- Familiarity with Agile methodologies and modern software development practices.
- Strategic and tactical abilities to document, analyze, and act on portfolio metrics and data.
Preferred Qualifications
- Experience implementing automation, including LLM-powered or agentic workflows, is a strong plus.
- Relevant certifications a plus (e.g., PMP, PgMP, SAFe, PMI-ACP, or similar portfolio/program management credentials).
*LI-Y
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $171,200 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.