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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
We are looking for a strategic, results-oriented Senior Leader to join the Strategy & Programs team within Salesforce Professional Services' Global Delivery Centers (GDC). This senior leadership role sits at the intersection of Business strategy, Program Management, and Talent Strategy — driving the GDC's evolution into a high-performing, future-ready delivery organization. The ideal candidate brings deep experience in professional services strategy, global operating models, and program execution, with a passion for building capability at scale. You will partner closely with GDC leadership, delivery leaders, and global PS stakeholders to shape and execute the strategic agenda.
Key Responsibilities
Strategy & Transformation
- Define and drive the multi-year strategic roadmap for the GDC in partnership with the VP/SVP of Global Delivery and PS leadership
- Translate the Professional Services business strategy into GDC-specific priorities, operational plans, and measurable outcomes
- Lead strategic planning cycles (annual operating plan, quarterly business reviews) ensuring alignment across GDC Practices
- Monitor industry trends in professional services delivery, including AI-augmented delivery, to inform GDC strategy
- Lead large-scale transformation programs across the GDC focused on Talent Strategy, Business Management, Delivery Excellence, Scalability, and operational efficiency
- Establish governance cadences and frameworks to ensure accountability, transparency, and timely decision-making across programs
- Own change management for GDC-wide transformation initiatives, driving adoption and sustained behavior change
Talent Strategy & Future-Ready Organization
- Develop and drive a GDC-wide talent strategy that anticipates future skill requirements aligned to Salesforce product evolution (including AI, Data Cloud, and Agentforce) and the evolving customer/industry needs
- Partner with GDC People Partners and global Talent teams to identify capability gaps and design targeted upskilling, reskilling, and career development programs across GDC locations
- Build talent pipelines for next-generation roles
- Champion a learning culture across the GDC, embedding learning agility, growth mindset as core organizational practices
- Integrate talent readiness as a strategic pillar of every GDC transformation and growth initiative — ensuring people capability keeps pace with business ambition
Stakeholder Management & Influencing
- Serve as a strategic thought partner to GDC senior leadership and act as the connective tissue between the GDC and global PS functions (Sales, Finance, HR, Enablement, Practice)
- Build trusted relationships with regional delivery leaders, COEs, and cross-functional stakeholders to drive alignment on shared priorities
- Prepare and present executive-level communications, strategic narratives, and business reviews for PS and Salesforce leadership audiences
- Navigate complex, matrixed environments — aligning stakeholders across geographies, time zones, and organizational layers
- Represent the GDC's strategic interests in global PS planning forums and leadership discussions
Team Leadership
- Lead and grow a high-performing Strategy & Programs team within the GDC, providing clear direction, coaching, and development opportunities
- Build a team culture grounded in driving value for stakeholders, and ownership of outcomes
Qualifications Required
- 16+ years of experience in strategy, transformation, or programs roles — ideally within professional services, consulting, or a global technology company
- Masters in Business Administration
- Proven ability to lead complex, cross-functional programs in a global, matrixed environment
- Strong analytical and structured problem-solving skills with the ability to translate insight into action
- Exceptional executive communication and storytelling skills — comfortable presenting to C-suite and global leadership audiences
Preferred
- Experience within Salesforce Professional Services or a Salesforce SI partner ecosystem
- Familiarity with Salesforce platform capabilities — including Sales Cloud, Service Cloud, Data Cloud, and Agentforce
- Experience with GDC/delivery center strategy
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
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