The Legal Department of JPMorganChase is responsible for the provision of legal services to the Corporation and is organized by practice groups that generally align with the Corporation’s lines of business and corporate staff areas. This structure encourages legal teams and businesses and staff areas to discuss legal, regulatory and business developments effectively and in a timely manner.
This Legal Discovery Management AVP will own and/or support the Documentation & Controls program, ensuring policy‑aligned documentation, effective controls, and transparent reporting in accordance with JPMC’s risk and control framework.
Duties will include but will not be limited to: acting as liaison between LDM and its partners, the review of end-to-end eDiscovery projects and programs with a focus on process improvement, documentation and controls; managing various project details with multiple stakeholders; coordinating project milestones and deliverables; working directly with all staff levels from analysts to senior management, providing strategic guidance and direction and delivering results on both long term and ad-hoc projects.
Job Responsibilities
Own the documentation operating model (versioning, approval workflow, review cadence) to ensure clarity, consistency, and auditability; conduct metrics‑driven process reviews and produce concise narrative reporting for stakeholders.
Advise and coach Document Owners/Approvers and designees to keep content current and compliant with firmwide templates, policies, and standards; maintain an auditable history and access controls.
Establish and continuously improve templates, style guides, quality checks, and tracking (content completeness, control alignment, testability); develop and maintain SME knowledge of firmwide policy/standard governance to ensure applicability and adherence.
Perform process mapping, SOP design, process improvements, and embedding control points in flows.
Map processes and documentation to policies/standards; maintain a control library with defined control owners, frequencies, evidence requirements, and review/test schedules; apply data‑driven analysis to identify control gaps and process risks, prioritize improvements, and define measurable outcomes.
Lead or coordinate control self‑assessments (RCSA), testing/monitoring, sampling plans, and evidence collection; document results, track remediation to closure, and manage control issues with documented corrective actions and target dates.
Report KRIs/KPIs and escalate risks promptly; prepare for internal/external process reviews by assembling complete, accurate evidence packages and control narratives, and address findings with timely remediation.
Manage end‑to‑end delivery of projects/programs, partnering closely with cross‑departmental teams—Operations, Technology, Data Analytics, Legal, Compliance, 3rd parties and other corporate functions—while preparing, reviewing, and coordinating processes and documentation in a collaborative team environment.
Lead project planning and analysis, resource management, scoping, business case development, and implementation; drive or oversee execution, change management, and results measurement, with clear status reporting to senior management.
Perform data‑driven problem solving and decision making; manage and appropriately escalate delivery impediments, risks, issues, and changes associated to the product development initiatives.
Conduct assessments of processes, identify and scope opportunities, and develop strategies for improvement—including follow‑on projects—while actively participating in strategic initiatives for the Legal Discovery Management team.
Required qualifications, capabilities, and skills
- Bachelor’s degree required
- 4+ years managing large, cross‑functional projects and complex program execution, including geographically distributed and culturally diverse teams.
- Experience in eDiscovery operational process and documents while managing projects in controls, audit, compliance, legal, regulatory or similar environments.
- Applied business analysis skills across projects/programs, including documentation governance and risk/control alignment.
- Proficiency with Microsoft Word, Visio, Lucid, Monday.com, MS Project, iManage, Generative AI, Documentation/Content Management tools, Confluence, and SharePoint/SharePoint Online.
- Strong interpersonal and organizational skills to collaborate with specialists and process owners, and with partners across strategy, administration, risk, compliance, and project management.
- Ability to drive big‑picture goals and milestones while maintaining strong attention to detail; deliver quality results in a rapidly changing environment with flexibility/adaptability.
- Establish priorities; manage resources and budgets and multiple simultaneous projects/workstreams; provide superior verbal/written communications and presentations with concise, tailored status updates.
- All candidates for Legal department roles must successfully complete a conflicts of interest clearance review prior to commencement of employment.
- Commitment to firmwide policies, standards, and governance expectations in a legal/risk‑sensitive environment.
Preferred qualifications, capabilities, and skills
Previous eDiscovery experience at a financial service provider, consulting firm, discovery vendor, or top‑tier law firm strongly preferred, with cross‑EDRM hands‑on and advisory experiences.
PMP, ACEDS, Agile, Legal Lean, Six Sigma or other project/process improvement certifications preferred.
Experience with emerging technologies and the latest digital tools, including but not limited to Microsoft 365.