Disney Vacation Club Guide

Disney Disney · Media · Lake Buena Vista, FL +1

This role is for a Disney Vacation Club Guide, a sales position focused on selling vacation ownership to qualified prospects. The guide will build trust, uncover vacation goals, and close high-value contracts through various communication channels, maintaining Disney brand standards and ensuring Member satisfaction. It's a performance-based role with a guaranteed salary plus commission, requiring strong sales skills, relationship building, and CRM proficiency.

What you'd actually do

  1. Build trust through relationship selling and close high-value contracts.
  2. Foster and maintain long-term relationships with Members and Guests leading to potential future revenue opportunities—including referrals.
  3. Hold sales conversations through multiple channels—phone, chat, video-call, and in-person—showcasing the benefits of DVC Membership customized to the goals of the individual Guest.
  4. Collaborate with fellow DVC team members and other internal partners to support the Guest experience across various locations, including the resort model rooms and off-site destinations.
  5. Advocate for the right Membership size, allowing Guests from all around the work to meet their vacation goals.

Skills

Required

  • 1+ years of quota-carrying sales experience with a track record of consistently closing high-value (multi-thousand-dollar) transactions.
  • Active and in-good-standing Florida Real Estate License.
  • Demonstrated strength in consultative discovery, objection handling, and closing—while maintaining accurate product representation and a Guest-first approach.
  • Demonstrated strong interpersonal and communication skills.
  • Demonstrated strong pipeline management and follow-up discipline (CRM usage, next-step setting, and timely re-engagement) to move prospects through a high-consideration sales cycle.
  • Self-directed and resilient in a goal-driven environment—able to deliver a polished sales experience repeatedly while adapting to Guest needs.
  • Professional communication skills across in-person, phone, and virtual interactions, with strong business writing and computer proficiency.
  • Ability to prioritize and progress multiple active prospects simultaneously while maintaining a warm, premium Guest experience.
  • Comfortable working onsite in a structured onsite environment with full availability including nights, weekends, and holidays.
  • Proficiency with CRM workflows and Windows-based tools (logging activity, managing tasks, and maintaining clean pipeline data).
  • Commitment to ethical, compliant selling and protecting Disney brand integrity in every Guest interaction.

Nice to have

  • Experience in consultative or relationship-based sales.
  • Background in hospitality or timeshare programs.
  • Familiarity with Disney Parks, Resorts, or DVC products.

What the JD emphasized

  • quota-carrying sales experience
  • closing high-value (multi-thousand-dollar) transactions
  • consultative discovery
  • objection handling
  • closing
  • pipeline management
  • follow-up discipline
  • goal-driven environment
  • ethical, compliant selling