Dispute Analytics Representative
The Dispute Analytics Representative is responsible for monitoring and analyzing dispute volumes to identify and research emerging trends. A core focus involves collaboration with Global Network partners to implement strategies aimed at reducing dispute ratios as well as actively managing and evaluating risk and customer-impacting issues, ensuring that all findings are accurately reported to management.
Responsibilities
- Completes manual adjustments, provides support to the Disputes production team, and assists with special projects as needed
- Reviews disputed transactions to identify trends for the purpose of partner education and identifying potential Risk Supervision Entities (RSE)
- Discusses identified trends—in conjunction with Dispute Policy and Operating Regulations—and communicates root cause analysis with observations and recommendations on best practices for reducing dispute volume on Partner Review calls
- Compiles reports and performs in-depth dispute case reviews for identified partners
Basic Qualifications
- High school diploma, GED or equivalent certification
- At least 2 years of experience in credit card disputes processing, investigations or analytics
Preferred Qualifications
- Associate’s or Bachelor's Degree in Business, Finance or Marketing
- 4+ years of experience in credit card disputes processing, investigations or analytics
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $62,900 - $71,800 for Dispute Analytics Representative
Riverwoods, IL: $62,900 - $71,800 for Dispute Analytics Representative
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).