About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Elite Care Analyst is a professional role with progressive responsibility as experience grows. This role serves as a functional/technical generalist, working independently with guidance only in complex and unconventional situations.
**Essential Functions **
- Handle moderately complex client issues by identifying next steps and working cases through to resolution with guidance as needed.
- Work directly with clients to understand their concerns, explain impacts, and provide status updates until issues are resolved.
- Collaborate with internal teams such as Technical Account Managers, Account Managers, Project Managers, Client Configuration, Licensing, and Sales to support client needs.
- Escalate and communicate client concerns to appropriate internal teams to ensure timely and accurate resolution.
- Coordinate with internal Visa teams to help resolve issues efficiently and support smooth product and service operations.
- Maintain regular communication with clients to understand their questions, operational needs, and service expectations.
- Build effective working relationships with internal partners and clients at various levels.
- Learn and stay informed on Visa products, services, rules, and basic industry trends to better support clients.
- Develop working knowledge of supported products and services and understand how they impact client operations.
This is a hybrid position located in our Atlanta, GA office location. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
Basic Qualifications
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
Preferred Qualifications
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- Demonstrates issue resolution and problem‑solving skills to proactively resolve cases, identify inefficiencies, and drive service improvements.
- Ability to understand complex client issues with a foundational technical background.
- Capable of receiving client issues through a CRM platform and ensuring accurate and timely case resolution.
- Previous experience supporting clients within a payment processing environment.
- As a functional expert, must have a strong understanding of the industry and our clients processing and operational businesses.
- A proven track record for making sound business decisions, setting direction and managing both short and long-term goals, achieving high quality operational results and customer commitment.
- Proficient in performing analysis and drawing conclusions from written or computer-generated material and from observed trends.
- Ability to set priorities and manage customer expectations (internal and external), working both as part of a team and independently.
- Capable of developing and managing short and long-term plans, adapting as the industry or environment changes
- Excellent inter-personal skills and a proven ability to build and maintain highly satisfied customer relationships.
- Proven abilities in organizational, conceptual, and logical problem solving.
- Excellent time management, organization, and planning skills are essential
U.S. Applicants Only
The estimated salary range for this position is $67,200.00 to $ 100,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.