Overview
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Edge Datacenter Operations Specialist.
Edge Site Operations (ESO) is the organization responsible for deploying and maintaining collocated facilities globally that provide network connectivity for hyperscale datacenters as well as enabling low latency and reliable connectivity for Microsoft’s Cloud Services to our customers. As a Edge Datacenter Operations Specialist, you will be responsible for IT and logistics support for a portfolio of edge sites in a metro or region. You will embrace the “Four Walls” ownership philosophy by taking complete ownership of the sites you manage. You will work closely with partnering Teams that will be supporting you in deployments and day to day operations at your sites. You will help your team drive and deliver world class support services across your sites and assist other regions, as necessary.** **This opportunity will allow you to assist in transforming Edge Site Operations, develop new processes and procedures and drive FTEs in the field program development". This role can work from home when it is not business critical to be physically at the datacenter.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a **Edge Datacenter Operations Specialist **you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Responsibilities
- Work across your partner teams, who support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation
- Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
- Assume accountability for executing all physical infrastructure resources required to provide capacity
- Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines
- Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
- Oversee successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
- Contributing to regional and global improvement programs as required
- Embody our culture and values
Qualifications
Required/minimum qualifications:
High School Qualification or equivalent AND 2+ years’ experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
- OR equivalent experience.
**Background Check Requirements: **
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or preferred qualifications:
Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 5+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
- OR High School Qualification or equivalent AND 7+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
- OR equivalent experience.
Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.
2+ Years’ experience in a 24x7x365 production environment or related experience.
Knowledge of physical Enterprise-class IT infrastructures.
Problem-solving skills, analytical capabilities, data analysis and attention to detail.
Ability to effectively prioritize and execute multiple tasks and projects autonomously.
Customer service, interpersonal awareness, and communication skills (written and verbal).
Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $81,400 - $161,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,800 - $183,100 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**