Electrification Field Engineer

Caterpillar Caterpillar · Industrial · Wuxi, Jiangsu, Qingzhou, Shandong, Qingdao, Shandong

Field Engineer supporting Electrification and Energy Solutions products (batteries, fuel cells, chargers, energy storage systems, electric drives) by diagnosing, repairing, and troubleshooting technical product issues to ensure customer satisfaction and product reliability. This role acts as a technical conduit between the field and the factory, conducting failure analysis, quality testing, and providing dealer training.

What you'd actually do

  1. Diagnose, repair, rebuild, and repurpose of electrification products.
  2. Perform live electrical (Live Work) on batteries.
  3. Support dealer personnel in troubleshooting issues, answering technical inquiries, and deliver product training.
  4. Communicate site Electrification and Energy Solution product issues, uptime status, and hour accumulation.
  5. Conduct failure analysis and facilitate the return of Failed Parts to the factory for further analysis.

Skills

Required

  • Troubleshooting Technical Problems
  • Customer Focus
  • Data Gathering & Analysis
  • Service Excellence
  • Decision Making and Critical Thinking
  • Effective Communications
  • Problem Solving
  • Relationship Management
  • Electrical Engineering or Technical Degree and/or equivalent experience