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Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Employee Benefits Sr Analyst (Individual Contributor) is the subject matter expert responsible for the end-to-end design, governance, and administration of India’s benefits portfolio. The incumbent will own program effectiveness, drive vendor excellence, and lead strategic initiatives to enhance the employee experience through data-driven insights and process automation.
Key Responsibilities:
Program Administration & Operations Support the design and administration of India's benefits programs, including health, insurance, retirement, and wellness offerings. Assist in managing Annual Open Enrollment (OE) — including design, project coordination, system testing, and employee communications Handle employee queries related to benefits, leaves of absence (LOA), and policy interpretation, escalating complex cases as needed Maintain and update SOPs and process documentation to ensure operational accuracy and consistency Identify opportunities to improve manual processes and support the implementation of automation or efficiency improvements
Vendor Coordination:
Coordinate with insurance brokers, TPAs, wellness partners, and retirement fund administrators (PF/Gratuity) on a day-to-day basis Track vendor SLAs and flag performance issues to senior team members Support preparation of materials for quarterly business reviews (QBRs)
Data & Financial Support Partner with Payroll and Finance teams to ensure accurate benefit-related inputs and reconciliations Maintain and analyze benefits data (enrollment, claims, premiums) using Excel or HRIS tools Assist in benchmarking exercises by gathering and organizing market data
Compliance & Risk Management Subject Matter Expert: Maintain deep knowledge of Indian labor laws, including the Maternity Act, Gratuity Act, and evolving Labor Codes. Audit Readiness: Ensure 100% compliance in all benefit filings, statutory requirements, and policy documentation.
Qualifications & Experience
Experience: 6–9 years of HR experience, with a minimum of 4 years focused specifically on India Benefits. Technical Proficiency: Advanced skills in Excel (data modeling for claims/costs) and experience with HRIS platforms (e.g., Workday, Darwin, or SAP). Skills: Strong negotiation skills, analytical mindset, and the ability to work independently in a fast-paced environment.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.