Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As Enablement Trainer, Sales Development, you'll support the development and delivery of learning experiences that drive performance improvement across our Global Sales Development organization in Sao Paulo. You'll work closely with senior team members to create training that focuses on foundational skills and behaviors needed to support the readiness and effectiveness of sales development representatives. The ideal candidate has experience supporting sales teams through training and enablement activities. They're eager to develop their learning design expertise and have a foundational understanding of sales processes and tools. Candidates must be available to commute to the São Paulo office for business needs. This position is an individual contributor role reporting to the Vice President, GTM Enablement. Responsibility Assist in developing and delivering training programs for Sales Development teams (SDRs, MDRs, PDRs), focusing on foundational product knowledge, core sales skills, and effective use of sales tools Support the creation and improvement of learning materials, presentations, and training modules under guidance from senior team members Deliver onboarding programs for Sales Development new hires, ensuring they receive consistent foundational training Deliver both virtual and in-person training sessions, adapting to different learning environments with guidance Support the evaluation of training effectiveness by collecting and analyzing performance data to inform continuous improvement efforts Work with field leadership, enablement, and marketing teams to ensure training materials stay current with product updates and company goals Learn and utilize learning management system (LMS) and content management system (CMS) platforms Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's degree in a business-related or technical-related field or equivalent experience 5+ years of experience with Sales Enablement, Training, or Instructional Design in a business environment Experience with core sales enablement principles, practices, and methodologies, with ability to apply this knowledge to complete assigned work Experience with sales processes and willingness to learn sales methodologies Fluent in English, Spanish and Brazilian Portuguse Ability to commute to the São Paulo office when required Preferred Experience with LMS or CMS platforms and eLearning authoring tools Analytical mindset with interest in learning data analysis Experience supporting sales teams in any capacity Familiarity with common sales tools Receptive to change and feedback, with flexibility to adopt improved approaches Results-oriented with commitment to meeting deliverables and learning from outcomes Ability to support project timelines and communications under guidance Growth mindset with openness to feedback and continuous learning Strong communication and organizational skills Eagerness to learn and develop functional capabilities Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-KL1
Enablement Trainer, Latam
DocuSign · Enterprise · Sao Paulo, Brazil · Business/Sales Operations & Strategy
This role is not AI-related as it focuses on sales enablement and training, not on building or shipping AI models or systems. The core responsibilities involve developing and delivering learning experiences for sales development teams, focusing on product knowledge, sales skills, and tool usage. While the company uses AI in its products, this role's function is not directly involved in the AI development lifecycle.
What you'd actually do
- Assist in developing and delivering training programs for Sales Development teams (SDRs, MDRs, PDRs), focusing on foundational product knowledge, core sales skills, and effective use of sales tools
- Support the creation and improvement of learning materials, presentations, and training modules under guidance from senior team members
- Deliver onboarding programs for Sales Development new hires, ensuring they receive consistent foundational training
- Deliver both virtual and in-person training sessions, adapting to different learning environments with guidance
- Support the evaluation of training effectiveness by collecting and analyzing performance data to inform continuous improvement efforts
Skills
Required
- Sales Enablement
- Training
- Instructional Design
- English
- Spanish
- Brazilian Portuguese
Nice to have
- LMS
- CMS platforms
- eLearning authoring tools
- data analysis
- sales tools