Engagement Associate

Legora Legora · Vertical AI · New York, NY · Growth

This role supports client engagement for an AI-native legal workspace, focusing on onboarding, enablement, and ongoing support to drive usage and value. The company has achieved significant ARR and serves a large customer base.

What you'd actually do

  1. Support Engagement Directors / Senior Managers on Strategic and Enterprise accounts, assisting with onboarding, enablement, rollout coordination, and ongoing client support.
  2. Ensure client feedback is channelled internally to the correct stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress.
  3. Run product enablement sessions across the portfolio to drive consistent usage and measurable value for clients.
  4. Diagnose client challenges, surface risks and opportunities, and contribute to structured solutions in partnership with senior team members.
  5. Guide clients on best practices, workflows, and usage strategies aligned to their goals and operational needs.

Skills

Required

  • 2+ years of professional experience in a management consulting or similar client advisory role, a customer-facing role in B2B SaaS, or within the Legal field.
  • Experience working directly with clients, building relationships, and supporting outcomes in fast-paced, professional settings.
  • Strong organizational and project management skills, with the ability to manage multiple client relationships and priorities concurrently.
  • Clear, confident communication skills – comfortable explaining concepts, running client calls, and supporting both senior and hands-on stakeholders.
  • A proactive, detail-oriented mindset with a strong sense of ownership and comfort operating in ambiguous environments.
  • Curiosity and the ability to learn complex products, workflows, and industries quickly.
  • A collaborative working style - you enjoy partnering with others and contributing to shared goals.
  • Comfort working with metrics and tools to understand customer health, engagement, and outcomes.

Nice to have

  • A growth mindset and interest in developing toward more senior client ownership.

What the JD emphasized

  • AI-native workspace
  • AI daily