Engagement Manager

Workday Workday · Enterprise · New York, NY

Workday is seeking an Engagement Manager for their Sana team, an AI lab focused on building AI for work. The role involves problem-solving, designing, and implementing solutions with clients to drive adoption of Sana, measuring success through achieved impact. This position defines the future of customer success, solution engineering, and deployment teams.

What you'd actually do

  1. Together we problem solve, design solutions and implement them to drive change.
  2. Ultimately we measure ourselves through the impact we achieve through rolling out and adopting Sana.
  3. Our challenges are to continually learn and adapt to meet the unique needs of each company and team, and implement the creative solutions that make us proud of what we have achieved.
  4. While doing so we define what the future Sana's customer success, solution engineering and deployments teams will look like.
  5. By scaling this team, we create a significant impact on how people learn, across every industry, and across the globe.

Skills

Required

  • 3-5 + years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
  • Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
  • Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
  • Fluency in English is mandatory

Nice to have

  • A Master’s degree in a related field is preferred but not required.
  • In lieu of a bachelor’s degree, the employer will accept an equivalent combination of education and progressively responsible experience.
  • additional languages are a plus.
  • Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
  • Have strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
  • Are comfortable engaging with C‑level and senior stakeholders, with excellent communication and presentation skills.
  • Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
  • Are driven by excellence and high standards in planning, execution, and stakeholder management.
  • Embody humbleness and a collaborative mindset, always ready to learn from others and co‑create solutions.
  • Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
  • Are strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
  • Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
  • Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
  • Have international and/or cross-cultural experience and are comfortable working with global customers.

What the JD emphasized

  • Enterprise software implementation
  • management consulting
  • customer success
  • professional services
  • leading complex implementation projects
  • scope, timeline, budget, stakeholder management, and outcomes