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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Why This Role is Exciting & Meaningful
Salesforce Korea는 고객의 디지털 혁신을 가장 앞에서 이끄는 혁신적 조직입니다. Engagement Manager는 영업 초기 단계부터 고객과 함께하며, 단순한 기술 구현을 넘어 고객의 비즈니스 목표 달성을 위한 전략적 파트너 역할을 수행합니다. 이 포지션은 한국에서 최초로 신설되는 역할로, Salesforce Korea의 Professional Services 성장을 이끌 핵심 인재를 찾고 있습니다. 영업팀과 긴밀히 협력하여 Opportunity 초기부터 고객의 Pain Point를 파악하고, 최적의 솔루션과 Delivery 계획을 설계하는 이 역할은 고객 성공과 비즈니스 성장에 직접적인 임팩트를 만들어낼 수 있는 포지션입니다.
Responsibilities
Pre-Sales Engagement
- Account Executive 및 Customer Success Manager와 협력하여 Opportunity 초기 단계부터 고객 요구사항을 파악하고 Professional Services 솔루션을 제안
- 고객의 비즈니스 목표와 기술적 요구사항을 분석하여 최적의 Delivery 방법론 및 범위(Scope) 설계
- SOW(Statement of Work), Project Proposal 및 Effort Estimation 작성
Project Delivery & Management
- Salesforce 구현 프로젝트의 전반적인 Delivery 계획 수립 및 실행 관리
- 프로젝트 리스크, 이슈, 범위 변경(Scope Change)을 선제적으로 식별하고 관리
- 고객 경영진(C-Level) 및 핵심 이해관계자와 정기적인 소통을 통한 관계 유지 및 신뢰 구축
- 내외부 팀(AE, CSM, SA, 파트너사)과의 협업 조율
Customer Success & Value Realization
- 고객이 Salesforce 투자에서 최대의 비즈니스 가치와 ROI를 실현할 수 있도록 지원
- 프로젝트 완료 이후 확장 가능한 추가 기회 발굴 및 Renewal/Expansion 지원
- 고객 만족도(CSAT) 및 프로젝트 성공 지표 관리
Thought Leadership & Practice Development
- Professional Services 방법론, Best Practice 및 산업별 인사이트 개발에 기여
- 내부 팀 역량 강화를 위한 지식 공유 및 멘토링
Qualifications
Minimum Qualifications
- 7년 이상의 IT 컨설팅, 프로젝트 관리 또는 Pre-Sales 관련 경험
- Salesforce 플랫폼(Sales Cloud, Service Cloud, Data Cloud 등) 또는 주요 엔터프라이즈 솔루션에 대한 이해
- 엔터프라이즈 고객 대상 복잡한 프로젝트 범위 정의 및 Proposal 작성 경험
- 고객 경영진(C-Level) 커뮤니케이션 및 프레젠테이션 역량
- 비즈니스 수준의 한국어 및 영어 구사 능력
Preferred Qualifications
- Salesforce 공인 자격증 보유 (Administrator, Consultant, Architect 트랙 등)
- Agentforce, Slack, Tableau, MuleSoft 등 Salesforce 솔루션 포트폴리오에 대한 이해
- PMP, PMI-ACP 또는 Agile 방법론 관련 자격증 보유
- 금융, 제조, 공공 등 주요 산업 도메인 경험
- 글로벌 팀 및 파트너 생태계와의 협업 경험
About Salesforce Korea CSG
Salesforce의 Customer Success Group(CSG)은 고객이 Salesforce 플랫폼을 통해 최대의 비즈니스 성과를 달성할 수 있도록 지원하는 Salesforce내 핵심조직입니다. Professional Services, Success Plans, Customer Success Management 등 다양한 기능을 통해 고객의 전체 라이프사이클을 지원하며, Agentforce 시대의 AI 혁신을 함께 이끌어 나가고 있습니다. Salesforce는 평등한 기회를 제공하는 고용주로서, 다양성과 포용성을 핵심 가치로 삼고 있습니다.
Job Description (English)
Why This Role is Exciting & Meaningful
Salesforce Korea is at the forefront of our customers' digital transformation journeys. As an Engagement Manager, you will partner with customers from the earliest stages of the sales cycle — going beyond technical implementation to serve as a strategic partner who drives real business outcomes. This is the first-ever Engagement Manager role established in Korea, making it a unique opportunity to shape the future of Professional Services at Salesforce Korea. Working hand-in-hand with our sales and delivery teams, you will identify customer needs early, design the right solutions, and build delivery plans that create direct impact on customer success and business growth.
Responsibilities
Pre-Sales Engagement
- Partner with Account Executives and Customer Success Managers to understand customer needs from the earliest stages of an Opportunity and propose Professional Services solutions
- Analyze customer business goals and technical requirements to design optimal delivery methodologies and project scope
- Develop Statements of Work (SOW), Project Proposals, and Effort Estimations
Project Delivery & Management
- Lead end-to-end delivery planning and execution management for Salesforce implementation projects
- Proactively identify and manage project risks, issues, and scope changes
- Build and maintain trusted relationships with customer C-level executives and key stakeholders through regular, structured communication
- Coordinate cross-functional collaboration across internal and external teams (AE, CSM, SA, and partners)
Customer Success & Value Realization
- Guide customers to maximize business value and ROI from their Salesforce investment
- Identify expansion opportunities post-project completion and support Renewal and Expansion motions
- Manage customer satisfaction (CSAT) and project success metrics
Thought Leadership & Practice Development
- Contribute to the development of Professional Services methodologies, best practices, and industry-specific insights
- Share knowledge and mentor team members to strengthen overall team capabilities
Qualifications
Minimum Qualifications
- 7+ years of experience in IT consulting, project management, or pre-sales
- Understanding of the Salesforce platform (Sales Cloud, Service Cloud, Data Cloud, etc.) or major enterprise solutions
- Proven experience defining scope and writing proposals for complex enterprise projects
- Strong executive (C-level) communication and presentation skills
- Business-level proficiency in both Korean and English
Preferred Qualifications
- Salesforce certifications (Administrator, Consultant, or Architect tracks)
- Familiarity with the Salesforce solution portfolio including Agentforce, Slack, Tableau, and MuleSoft
- PMP, PMI-ACP, or Agile methodology certification
- Domain expertise in key industries such as Financial Services, Manufacturing, or Public Sector
- Experience collaborating with global teams and partner ecosystems
About Salesforce Korea CSG
Salesforce's Customer Success Group (CSG) is dedicated to helping customers achieve their greatest business outcomes with the Salesforce platform. Through Professional Services, Success Plans, and Customer Success Management, we support customers across their entire lifecycle — and lead the way in AI-driven innovation in the age of Agentforce. Salesforce is an equal opportunity employer and is committed to diversity and inclusion as a core value.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
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