Engagement Manager - Manufacturing

Salesforce Salesforce · Enterprise · Tokyo, Japan

Salesforce is seeking an Engagement Manager for their Manufacturing sector in Japan. This role involves leading large-scale customer transformation projects, acting as a trusted advisor, and ensuring customer success by collaborating with sales and professional services teams. The Engagement Manager will drive pre-sales and post-sales activities, provide expert insights, and directly oversee project teams when necessary, acting as an escalation point to ensure high levels of customer satisfaction and successful project delivery.

What you'd actually do

  1. Lead the creation of customer-specific implementation proposals, SOWs, and staffing plans, working with other specialized members across the organization to agree on acceptable proposals.
  2. Take responsibility for pre-sales activities such as scoping, solution creation, SOW creation, and project staffing in close collaboration with account and service sales teams.
  3. Provide expert insights on proposed solutions and customer needs to the professional services team, ensuring project success.
  4. Directly supervise project teams throughout the engagement lifecycle and act as an escalation point for both customer teams and Salesforce delivery teams, as appropriate and necessary for customer success.
  5. Ensure engagements are completed to the satisfaction of customers who can become new potential customer references.

Skills

Required

  • 6+ years of consulting services delivery experience (including team leadership and active involvement in professional services sales)
  • 3+ years of pre-sales experience and experience directing and scoping large, complex implementation projects
  • 3+ years of enterprise-level project or program management experience
  • Technical and/or functional aptitude backed by hands-on experience, and the ability to engage in pre-sales activities in collaboration with architects or subject matter experts
  • Excellent written and verbal communication skills, with hands-on experience in executive-level interactions and customer advisory roles
  • Proven ability to influence group members, facilitate solution creation, and lead discussions on implementation methodologies, roadmap creation, enterprise transformation strategies, and executive-level requirement gathering sessions
  • Excellent analytical and problem-solving skills

Nice to have

  • Degree or equivalent relevant work experience