Engagement Team Lead

Legora Legora · Vertical AI · London, United Kingdom · Growth

This role leads the Engagement function for enterprise and mid-market corporate clients in the UK & Ireland. It's a player-coach position overseeing a team of Engagement Managers and Associates, while also managing a personal book of accounts. The lead will focus on driving product adoption, client value, renewals, and expansion, while also building and automating workflows using AI to compound leverage across the segment. The role requires strong client management, coaching, operational, and data fluency skills, with an emphasis on building and automating with AI.

What you'd actually do

  1. Lead the Mid-Market and Enterprise corporate vertical — managing a team of Engagement Managers and Associates, owning their performance, growth, and the quality of client outcomes across the segment.
  2. Carry a focused book of your own accounts modeling the adoption, value, and commercial rigor you expect from the team.
  3. Coach in real time — running the team rhythms (standups, account reviews, coaching sessions) that keep execution tight and accelerate early-career development.
  4. Set the standard for how the team drives value — helping them build success plans that turn product usage into measurable client outcomes.
  5. Own the commercial outcome for the vertical — guiding renewals and expansion across the team's accounts and feeding frontline insight to Leadership, Product, and Legal Engineering.

Skills

Required

  • 7+ years in management consulting, client advisory, or a comparable client-facing field
  • at least 2 years managing or coaching individual contributors
  • Proven IC track record — you've owned a book and delivered measurable adoption, retention, and expansion
  • A coaching mindset — energised by developing early-career talent, with clear standards and a habit of making people better
  • Sound client instincts and stakeholder confidence
  • A builder who automates — fluent with AI, you create leverage for yourself and your team by building and automating workflows, not just using them
  • Deep data fluency and a metrics-driven read on account health, portfolio risk, and team performance
  • Sharp operational habits — you run tight rhythms and hold a high bar for execution quality that sets the standard for the team

Nice to have

  • passion for in-office collaboration

What the JD emphasized

  • AI-native workspace
  • Champion AI as a force multiplier
  • building and automating workflows yourself
  • equipping the team with tooling that compounds leverage
  • A builder who automates — fluent with AI, you create leverage for yourself and your team by building and automating workflows, not just using them.