At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Customer Management
**Job Sub Function: **
Technical Field Service
Job Category:
Professional
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia
Job Description:
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
About Surgery
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
We are searching for the best talent for Surgery Engineer Leader.
Purpose:
The Engineer Leader is responsible for supervising and executing technical service operations across Service Center (Depot) and Field Service activities.
This role combines advanced hands-on technical expertise, operational responsibility, and people leadership, ensuring that service activities are performed in compliance with Quality, Regulatory, Safety, and Company standards, while achieving high levels of customer satisfaction, productivity, and operational performance.
The Engineer Leader acts as a team leader, technical reference and escalation point, supporting complex service cases, driving continuous improvement initiatives, and ensuring service readiness for current and new product platforms.
You will be responsible for:
Team Leadership & People Management
- Lead and develop a team of Service Engineers and Technicians across depot and field service activities.
- Function as Team Leader for assigned engineering groups, providing guidance on technical execution, workflow management, and priorities.
- Conduct routine assessments of team training needs and drive certification and competency development.
- Promote a strong safety culture and ensure team compliance with Health, Safety, and Environmental practices.
- Support performance management processes, including feedback and development planning.
Technical Service Activities – Depot & Field
- Perform installation, preventive maintenance and corrective maintenance in J&J devices.
- Execute and support Service Center (Depot) activities, including registration of all performed activities.
- Support Field Service activities at customer sites, including installations, maintenance and repairs.
- Act as Technical Reference for assigned product lines and service platforms.
- Support complaint handling activities according to established processes and regulatory requirements.
- Manage assigned company assets, including the company vehicle (as applicable), tools, parts inventory, computer, and accessories, in compliance with company processes and procedures.
Operational, KPI & Stakeholder Management
- Support service order scheduling, dispatching, and maintenance planning.
- Generate and review operational performance reports and service KPIs.
- Act as the technical services representative in cross-functional initiatives, franchises, and new product launch teams, ensuring serviceability requirements are met.
Compliance & Core Responsibilities
- Knowledge, practice, and compliance with the Johnson & Johnson Credo.
- Knowledge and compliance with J&J Quality, Safety, Occupational Health, and Environmental policies.
- Ensure compliance with all local regulations, company policies, procedures, and quality requirements.
- Maintain complete and accurate physical and digital service records in accordance with regulatory and procedural requirements.
- Submit all business travel expenses in compliance with the company T&E policy and within required timelines.
Complete all assigned training courses on time and as requested.
Qualifications / Requirements:
- Bachelor’s degree in Biomedical Engineering, Electronic Engineering, or a related field.
- 3+ years of experience maintaining medical devices
- INVIMA registration as Maintenance and Verification Personnel for Class IIB and III medical devices.
- Advanced English.
- Networking/IT knowledge is highly desired.
- Intermediate proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Up to 40% travel availability (domestic and international).
- Valid driver’s license (company vehicle provided).
- Valid U.S. visa.
Competencies:
- People management
- Communication
- Advanced English
- Conflict management
- Business understanding
- Problem solving
- Sense of Urgency
- Teamwork
- Results and Performance Driven
- Customer Focus
**Required Skills: **
Preferred Skills:
Analytical Reasoning, Business Behavior, Coaching, Communication, Continuous Improvement, Cross-Functional Collaboration, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Facilitation, Incident Management, Problem Solving, Project Management Office (PMO), Service Request Management, Technical Credibility