At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview This role develops and enhances technical network and service architectures that support T-Mobile’s voice and call routing ecosystem, including IMS and PSTN connectivity. The position focuses on embedding AI-enabled automation directly into production network workflows — improving how changes move from intake through implementation and closure. Responsibilities include designing scalable automation solutions using Python, APIs, data pipelines, and workflow tools (e.g., JIRA, ServiceNow), while ensuring secure, resilient, and reliable network performance. The engineer interprets operational data, system outputs, and testing results to improve automation maturity and reduce manual intervention across the workflow lifecycle. Success is measured by measurable improvements in workflow completion time, system integration, documentation clarity, automation coverage, and overall service reliability.
Job Responsibilities:
Design and embed AI-enabled automation directly into network and service architectures Develop practical AI and automation solutions that integrate into production systems supporting voice call routing, IMS platforms, and network change management processes.
Identify and implement automation use cases across the end-to-end workflow lifecycle Bridge gaps between intake systems (e.g., JIRA), change management platforms (e.g., ServiceNow), and implementation processes to reduce manual steps and improve workflow completion time. Apply AI to accelerate analysis, decision-making, and deployment efficiency.
Partner with engineering, operations, and data teams to operationalize AI solutions Collaborate within the Network Engineering organization to ensure automation solutions are production-ready, governed appropriately, documented clearly, and aligned with operational requirements.
Evaluate emerging technologies and improve existing network architectures Assess tools, automation frameworks, and AI capabilities to recommend enhancements that improve scalability, observability, and resiliency of network systems.
Evaluate and enhance AI platforms, automation frameworks, and data pipelines Design and implement solutions using scripting languages (e.g., Python), lightweight web frameworks (e.g., Flask), database technologies (e.g., MySQL), and APIs to support secure and scalable automation within the network ecosystem.
Define and track measurable performance metrics (10%) Establish metrics that quantify workflow acceleration, automation coverage, resiliency improvements, and operational efficiency gains resulting from AI integration.
Education and Work Experience:
- Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required)
- Acceptable areas of study include Engineering, Computer Science (Preferred)
- 2-4 years Technical engineering experience (Preferred)
Preferred experience includes one or more of the following:
- Automation development using Python or similar scripting languages
- API development or integration (e.g., Flask or lightweight web frameworks)
- Workflow automation or ITSM integration (e.g., ServiceNow, JIRA)
- Database scripting or data pipeline work (e.g., MySQL)
- Exposure to telecom, VoIP, IMS, or large-scale network environments (not required but beneficial)
Knowledge, Skills and Abilities:
AI & Automation Architecture Ability to design and implement automation solutions that incorporate AI as a practical operational capability. Includes understanding of machine learning fundamentals, prompt-assisted coding, automation frameworks, data pipeline requirements, and governance considerations.
Workflow Automation & Systems Integration Experience improving end-to-end processes by linking intake, tracking, implementation, and closure systems through automation and APIs.
Analytical & Problem Solving Ability to evaluate current-state processes, identify automation gaps, and design measurable improvements.
Technical Expertise Demonstrated depth in scripting, automation, systems integration, or network engineering concepts.
Communication Ability to clearly document technical processes, explain automation strategies, and collaborate effectively across engineering teams.
Teamwork Ability and desire to work cooperatively within a long-standing engineering organization supporting critical network infrastructure.
Customer Focus Understands the downstream customer impact of network changes and automation reliability.
Adaptability & Initiative Comfortable working in evolving automation environments. Proactively identifies improvement opportunities and brings forward ideas rather than waiting for direction.
- At least 18 years of age
- Legally authorized to work in the United States
Travel: Travel Required (Yes/No): Yes
DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No
Base Pay Range: $78,800 - $142,100
Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ346977¶dox=1
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out _www.t-mobilebenefits.com_.
Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.