Trust and Safety (T&S) team members are tasked with identifying and taking on the problems that challenge the safety and integrity of our products. They use technical know-how, problem-solving skills, user insights, and communication to protect users and partners from abuse across Google products such as Play, Cloud, Pay, Youtube, Shopping, Fi. On this team, you are a big-picture thinker and strategic team-player, passionate about doing what’s right. You work globally and cross-functionally with Google engineers and product managers identifying and fighting abuse and fraud cases at Google speed, with urgency. You take pride in knowing that every day you are working hard to promote users’ trust in Google and ensuring the highest levels of user safety.
On this team, you are a strategic thought leader. You will be responsible for restricting or preventing fraudsters and abusers to ensure a safe and secure payments environment for our users. You are keen to identify and solve complex problems and have excellent technical skills to innovate and optimize our processes and tools. You are proactive, motivated, organized, responsible, innovative and are able to work well in a fluid, global, cross-functional, and team-oriented environment and demonstrate technical know-how, effective communication to get things done. You will also work with product and engineering teams to make sure that new products and features provide a good, safe experience for users.
The US base salary range for this full-time position is $108,000-$153,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Manage payment fraud and abuse mitigation to promote user trust and safety across Google products.
- Investigate incidents and perform statistical analysis to identify trends and generate risk management solutions.
- Assess product vulnerabilities to design and implement the fraud and abuse mitigation strategies.
- Collaborate with global Engineering and Product teams to enhance tools, develop signals, and improve system efficiency.
- Participate in the on-call rotation schedule to manage high priority escalations that may occur outside of standard non work hours including weekends/holidays.
Qualifications
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 1 year of experience in data analysis, including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.
- 1 year experience in the Payments industry, working on risk or fraud management.
Preferred qualifications:
- Experience in querying and analyzing data sets via SQL.
- Knowledge in one or more of the following areas: Programming languages (e.g., Python, R, C/C++), Statistical analysis(e.g Scipy) and Machine Learning libraries (e.g. Scikit-learn, TF, Pytorch), Large Language Models (LLMs) or Generative AI Agents
- Ability to identify workflow pain points, optimize and automate processes.
- Excellent project and program management skills.
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.