Engineering Manager, Billing Platform

Crusoe · Data AI · San Francisco, CA - US · Cloud Engineering

Engineering Manager for the Billing Platform team within the Cloud Customer Experience (CCX) organization. This role is responsible for building and operating systems for billing, payments, and cost transparency for Crusoe Cloud, focusing on reliability, accuracy, scalability, and customer transparency. It involves leading development of core billing infrastructure, ensuring system reliability and trust, improving customer experience and transparency, cross-functional leadership, and team building.

What you'd actually do

  1. Lead development of core billing and payments infrastructure underpinning the Crusoe Cloud experience. Build systems for usage metering, pricing, invoicing, and payments, ensuring correctness, consistency, and auditability of financial data. Design scalable architectures supporting rapid product and pricing evolution.
  2. Establish billing as a highly reliable, trusted system for customers and internal teams. Define and uphold high standards for system uptime, accuracy, and data integrity, while building strong observability, reconciliation, and incident response practices. Drive operational excellence for business-critical financial workflows.
  3. Champion a customer-first approach to billing by improving clarity and usability of billing surfaces, APIs, and cost insights. Partner with product and design to simplify complex billing concepts, ensuring customers can easily understand, predict, and trust their usage and costs.
  4. Operate effectively across a wide range of stakeholders by partnering closely with Product, Finance, Legal, and Go-To-Market teams. Balance competing technical, financial, regulatory, and customer requirements while driving alignment and execution across multiple organizations.
  5. Build and lead a high-performing engineering team by hiring, mentoring, and developing engineers across levels. Foster a strong team culture focused on ownership, quality, and impact, driving execution against ambitious goals in a fast-moving environment.

Skills

Required

  • People Management & Team Leadership
  • Technical Acumen
  • Operational Excellence
  • Cross-Functional Collaboration
  • Organizational Prowess
  • Bachelor's degree minimum

Nice to have

  • Experience with billing, payments, or financial systems
  • Familiarity with usage-based pricing models or cloud platforms
  • Experience working in highly regulated or high-accuracy domains
  • Passion for building systems that directly impact customer trust

What the JD emphasized

  • highly reliable
  • accuracy
  • scalable
  • intuitive and transparent
  • core billing and payments infrastructure
  • correctness, consistency, and auditability
  • scalable architectures
  • highly reliable, trusted system
  • high standards for system uptime, accuracy, and data integrity
  • strong observability, reconciliation, and incident response practices
  • operational excellence
  • business-critical financial workflows
  • customer-first approach
  • improving clarity and usability
  • simplify complex billing concepts
  • easily understand, predict, and trust their usage and costs
  • partnering closely with Product, Finance, Legal, and Go-To-Market teams
  • Balance competing technical, financial, regulatory, and customer requirements
  • driving alignment and execution across multiple organizations
  • high-performing engineering team
  • hiring, mentoring, and developing engineers
  • strong team culture focused on ownership, quality, and impact
  • driving execution against ambitious goals
  • fast-moving environment
  • strong people management and team leadership
  • track record of delivering impactful projects through others
  • coaching and developing engineers
  • strong backend and distributed systems fundamentals
  • building or operating reliable, scalable systems
  • sound technical tradeoffs
  • deep understanding of data integrity and correctness in high-stakes systems
  • Value reliability and precision in critical systems
  • experience in monitoring, alerting, and incident management
  • appreciation for correctness, auditability, and long-term maintainability
  • comfort operating systems where accuracy is non-negotiable
  • excellent technical communication skills
  • effectively collaborate across diverse roles and functions
  • field multiple requests from multiple teams
  • fulfilling a unified mission
  • extremely organized
  • managing complex initiatives and team priorities effectively
  • highly regulated or high-accuracy domains