Engineering Manager, Onboarding

Brex Brex · Fintech · New York, NY +3 · Engineering

Engineering Manager for Brex's Onboarding team, focusing on building systems and product experiences for customer activation, including account setup, verifications, and integrations. The role involves leveraging AI to automate and enhance onboarding workflows, leading a team of engineers, and collaborating with cross-functional partners. Requires experience in scaling user-facing systems and building AI-powered product experiences.

What you'd actually do

  1. Take an active role in driving business and product strategies, championing a seamless, intuitive, and efficient onboarding experience.
  2. Collaborate with cross-functional partners across Product, Design, Operations, and Sales to define priorities and deliver delightful customer activation experiences.
  3. Leverage AI to reimagine and automate onboarding and implementation workflows, improving speed, personalization, and operational leverage.
  4. Drive execution of the Onboarding roadmap, ensuring timely, high-quality delivery of systems and features that help customers activate and realize value.
  5. Lead and manage a team of engineers, including hiring, mentoring, performance management, and establishing strong technical direction.

Skills

Required

  • 6+ years of software engineering experience with strong technical depth
  • 3+ years of experience managing or leading engineers in a high-growth environment.
  • Strong technical background and understanding of software development principles.
  • Expertise leading full-stack engineering teams delivering end-to-end product experiences.
  • Regularly works with cross-functional partners (e.g. Product, Design, Operations, Sales) and excels in driving alignment across stakeholders.
  • Data-driven mindset with the ability to evaluate impact, measure funnel performance, and optimize activation metrics.
  • Track record building AI-powered product experiences, including LLM-driven automation and personalization.

Nice to have

  • Experience with data platforms such as Snowflake, Hex, or similar.
  • Experience building systems related to onboarding, implementation, identity, workflow automation, customer lifecycle products, or other customer facing experiences.
  • You have started your own technology venture or were an early technical founder/employee. We value entrepreneurial spirit & scrappiness!

What the JD emphasized

  • AI-enhanced customer journeys
  • AI-powered product experiences
  • LLM-driven automation and personalization

Other signals

  • AI-native automation
  • AI-enhanced customer journeys
  • Leverage AI to reimagine and automate onboarding
  • Track record building AI-powered product experiences