As the Enterprise Account Manager, you will manage a portfolio of top Enterprise QSR brands, becoming their main point of contact. You’ll be expected to deeply understand their operations, priorities, and challenges to proactively identify opportunities and help them perform better on Uber Eats.
You'll partner with Franchisee Account Managers to help them deliver exceptional value to franchise partners through best-in-class local support.
You will drive growth, operational efficiency, and customer experience, while aligning cross-functional teams to unlock long-term mutual value.
What You'll Do
- Sales Strategy & Execution: Build and implement strategic plans. Exceed revenue targets through upsell and cross-sell initiatives, using data to identify growth levers and engaging internal specialists when needed. Lead and support complex commercial renegotiations, aligning internal stakeholders and partner priorities to drive sustainable, long-term value.
- Client Success & Retention: Act as the main point of contact for the partners’s HQ, holding C-level relationships and driving high satisfaction through proactive support. Collaborate with Customer Success Managers to define and deliver on joint goals. Lead Joint Business Planning and QBRs, continuously working to enhance performance and value on the platform.
- Operational Mindset: Go beyond strategy, this role also requires a strong hands-on approach. You’ll need to support operational execution alongside your team, stepping in where needed to troubleshoot partner issues, improve KPIs, and ensure day-to-day excellence.
- Stakeholder Management: Align with cross-functional stakeholders. Act as a generalist with the agility to collaborate across functions (Specialist teams, Ops, Support) to solve partners problems, adapt to local franchisees needs, and ensure the overall success of the partnerships.
- Coaching & Development: Support, coach, and mentor Franchisee Account Managers, sharing best practices and helping drive strong execution, partner success, and professional growth. This role offers an excellent opportunity for someone looking to develop or expand their people leadership experience.
Ideal Profile
- 4–6 years of experience in consulting, account management, business development, ideally within a tech company or scale-up.
- Strong exposure to sales strategy, long-cycle negotiations, and managing complex, high-value partnerships.
- Comfortable operating with C-level stakeholders and aligning cross-functional teams to deliver business outcomes.
- Data-driven and analytical, with a strong understanding of KPIs and performance metrics (Excel/GSheets required; SQL a plus).
- Proactive, solution-oriented mindset with the ability to operate autonomously and make strategic decisions.
- Fluency in both French and English.
- Experience supporting, coaching, and developing high-performing individuals, including first-line management experience, is a strong plus.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.