About the Role
This is an outstanding opportunity to be part of the Uber for Business Account Management team. You will take the lead in managing several accounts across the high growth Enterprise and mid-market segment. Using insights from the account launch process, you will provide a world-class customer experience, accelerate the time to ramp for organizations on the platform, and drive revenue. Your product expertise and customer focus will make you uniquely qualified to share best practices and recommendations with customers, alongside advocating on behalf of the customer base and influencing internal strategy.
What You'll Do
- Grow and retain a vast book of business through upselling, relationship building and resolute communication while exceeding a quota
- Make informed recommendations to Product, Sales, Marketing, and Support on how to improve the on-boarding and launch process across different types of accounts.
- Derive qualitative and quantitative insights, using direct customer stories, feedback and data trends
- Work with the Account Executive and Account Coordinator teams to execute successful launches across high growth and mid-market accounts
- Work cross-functionally to drive efficiencies throughout the account lifecycle
- Identify and monitor key account health metrics
- Develop strong relationships with a portfolio of existing key clients, providing: support during initial product implementation and employee onboarding, recommendations and advice around best practices, guidance during new product/feature launches, and help resolving any product issues or concerns.
- Seek to achieve operational excellence across onboarding and launch, iterating and improving on playbooks, internal tools and resources, and cross-functional & internal processes
- Work directly with clients to improve their employee and administrator Uber for Business experience and resolve issues that arise
About you
- Native level of Spanish and fluent in English
- Minimum 3 years of sales, business development and account/relationship management experience
- Hunter mindset
- Proven track record of client success and consistently achieving critical metrics, revenue targets, and company goals
- Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs
- Have a competitive edge and thrive in a fast-paced team environment
- Strong use of insights and confidence around data-driven decision making
- Ability to problem solve, adapt, and grow quickly as we build the Account Management organization
- Excellent organization, project management and time management skills
- You're the kind of person who calls their Grandma on her birthday
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.