Enterprise Payments Governance & Oversight Senior Manager - Hybrid
The Enterprise Payments Governance and Oversight team is seeking a dynamic Senior Manager leader who will play a pivotal role defining and implementing the future of payments governance and oversight for the enterprise. The Enterprise Payments Governance and Oversight team sits within the Enterprise Payments organization in the Retail Bank. The team is responsible for the governance and oversight of end-to-end core payments functions for all payment types across the enterprise, including monitoring. In this role, you will be at the forefront of payments, developing solutions to remediate some of the biggest payments-related challenges while also seeking opportunities to further enhance existing business-as-usual practices.
In this exciting role, you will work closely with key stakeholders across the company to ensure we have a dynamic and well-managed payments ecosystem. This role critically works with colleagues in 2nd line Compliance, First line Risk Offices and lines of businesses to define the risk levels, procedures and structure matches best in practice governance frameworks. You will work with smart, talented people who will challenge you to excel.
The Role
As the Senior Manager of Enterprise Payments Governance and Oversight (Monitoring & Infrastructure), you will be the visionary leader and strategic architect behind our enterprise-wide payment risk management framework. You will move beyond daily maintenance, you will empower and lead a high-performing team of risk, control, and technology professionals to design, implement, and manage cutting-edge structural frameworks that ensure robust, scalable, and compliant payment risk procedures enterprise-wide. You will serve as the premier people leader over our Principal Associate and Manager functions, driving a unified culture of risk awareness while coaching and developing your team to excel. Acting as a critical bridge between top-tier enterprise payment strategies and day-to-day operations, you will lead the central liaison with Senior Executives, 1st Line Risk Offices, and 2nd Line of Defense partners. In this role, you will champion digital transformation by steering the responsible implementation of Generative AI and automation capabilities to maximize risk monitoring efficiency, ensuring our payment ecosystem—covering Real-Time Payments (RTP), ACH, and wire—remains secure, resilient, and fully aligned with evolving policy requirements.
The Responsibilities:
- Lead and empower a high performing team of risk and control professionals to define how Enterprise Payments manages payment risks across the organization.
- Foster a culture of risk awareness as your teams will be responsible for running well-managed horizontal processes to manage payments risk.
- Develop and implement robust risk assessment strategies that drive efficiencies, reduce resistance, mitigate risk and ensure long-term success
- Collaborate effectively across multiple organizations including Operational Risk Management, Enterprise Risk Management, Network Risk, Compliance, Information Technology, Internal Audit—to achieve objectives
- Utilize Gen AI to improve existing processes and improve efficiency.
- Develop a compelling narrative using operational and payments risk data to influence business partners and articulate the "so-what" of risks existing in their processes.
- Oversee the governance of the end-to-end payments inventories - including use cases, third party risks, and risk controls to ensure all payment processes are adherent to critical requirements and demonstrate consistent adherence to policy
- Lead the coordination, outreach, training and implementation of payments risk procedures, programs, processes and mitigation strategies.
We Want You If You Are
- Proven people leader with the ability to communicate a clear team vision and a passion for coaching and developing associates ranging from Senior Associate to Manager levels
- Critical thinker with a passion for solving complex problems.
- Background in operational including tech risk management and associated frameworks and methodologies
- Exceptional communication and influencing skills, with the ability to navigate complex organizational structures and build consensus among diverse stakeholders
- An analytical mindset with a passion to implement Gen AI capabilities, agents, and automation workflows to enhance risk monitoring efficiency, ensuring the responsible implementation and governance of such capabilities
- Ability to think strategically about the evolution of payments while leading teams through high-pressure, real-time problem-solving when needed
- Deep understanding of payment networks (ACH, Wires, Card) and the associated regulatory environments
- Results-oriented with an ability to deliver against goals and objectives
- Team-focused, with demonstrated strong relationship-building and collaboration skills
- Excellent analytical, problem-solving, and project management skills
Location:** West Creek 5 (Richmond, VA) **or **Center 2 (McLean, VA), **this role is Hybrid, where you will be expected spend about half of your working time in office and half working virtually
Basic Qualifications
- Associates Degree or military experience
- At least 3 years of People Leadership experience
- At least 3 years of experience in risk management, audit, or governance
- At least 5 years of banking or financial services experience
- At least 3 years of experience supporting, partnering, and interacting with internal and external stakeholders
Preferred Qualifications
- Bachelor’s Degree
- At least 5 years of People Leadership experience
- At least 4 years of experience in risk management, audit, or governance
- At least 3 years of project management or process management experience
- At least 5 years of experience supporting, partnering, and interacting with internal and external stakeholders
- At least 3 years of experience working in payments
- Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $177,700 - $202,800 for Sr. Risk Manager
Richmond, VA: $161,500 - $184,300 for Sr. Risk Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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