Epic Cupid Analyst

The role is for an Epic Cupid Analyst within Deloitte's Project Delivery Talent Model, focusing on implementing and supporting Epic systems. Responsibilities include build, implementation, investigation of break-fix tickets, root cause analysis, system maintenance, and leading client engagement workstreams for process improvement and transformation. The team works on transforming technology platforms, driving innovation, and re-engineering operations using software, data, AI, network, and hybrid cloud infrastructure.

What you'd actually do

  1. Work the implementation team to plan and complete build, implement end-to-end Epic
  2. Work command center shifts to investigate during go-live, document, and resolve break-fix tickets.
  3. Conduct and document root cause analysis. Complete any assigned system maintenance.
  4. Deeply experienced Epic analyst to work implementation, build and strong experience with SDLC for Epic.
  5. Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
  6. Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes

Skills

Required

  • Epic implementation
  • SDLC for Epic
  • Epic certification

Nice to have

  • technical guidance
  • client engagement workstreams

What the JD emphasized

  • Deeply experienced Epic analyst