Epic Taperstry Benefits Sr. Analyst

Deloitte Deloitte · Consulting

This role is for an Epic Tapestry Benefits Sr. Analyst focused on technology enablement and managed services within the healthcare domain. Responsibilities include resolving user incidents, monitoring system performance, managing change control, providing customer service and training for Epic Tapestry, leading projects, and collaborating with various stakeholders to improve processes and reporting. The role also involves in-depth investigation and documentation of system functionality and supporting junior personnel.

What you'd actually do

  1. The Epic Tapestry Benefits Sr. Analyst will address and resolve incidents reported by users, escalating complex issues to team leaders, scrum masters, or project leaders as necessary.
  2. Continuously monitor the Epic Tapestry environment, batch jobs to ensure optimal performance and system stability.
  3. Manages navigation of build migration paths, oversees the change control process/governance, and handles ticket management processes effectively.
  4. Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry, ensuring end-user references are clear and understandable.
  5. Participates in and sometimes leads projects, translating customer needs into actionable deliverables, establishing status reporting, and managing customer relationships and expectations, including reporting to internal leadership.

Skills

Required

  • Epic Tapestry
  • Benefits administration
  • Incident resolution
  • System monitoring
  • Change control management
  • Customer service
  • Troubleshooting
  • Training material development
  • Project participation/leadership
  • Stakeholder management
  • Process improvement
  • Reporting

Nice to have

  • Information Systems
  • Scrum master
  • Project leader