Epic Tapestry Membership Sr. Analyst

Deloitte Deloitte · Consulting

This role is for an Epic Tapestry Membership Sr. Analyst who will be responsible for addressing and resolving incidents, monitoring the Epic Tapestry environment, managing change control processes, and providing customer service and training for Epic Tapestry. The analyst will also participate in projects, translate customer needs, and collaborate with various teams to improve processes and support strategies.

What you'd actually do

  1. The Epic Tapestry Membership Sr. Analyst will address and resolve incidents reported by users, escalating complex issues to team leads, scrum masters, or project leaders as necessary.
  2. Continuously monitor the Epic Tapestry environment, batch jobs to ensure optimal performance and system stability.
  3. Manages navigation of build migration paths, oversees the change control process/governance, and handles ticket management processes effectively.
  4. Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Tapestry, ensuring end-user references are clear and understandable.
  5. Participates in and sometimes leads projects, translating customer needs into actionable deliverables, establishing status reporting, and managing customer relationships and expectations, including reporting to internal leadership.

Skills

Required

  • Epic Tapestry
  • troubleshooting
  • customer service
  • project management
  • process improvement

Nice to have

  • mentoring
  • training