ERP Operations Senior Solution Manager
Package and Technology Enablement | Package Solution Maintenance Services
Same job available in 3 locations
Gilbert, Arizona, United States
Lake Mary, Florida, United States
Mechanicsburg, Pennsylvania, United States
Position Summary
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Work You’ll Do
As a US Delivery Center Senior Solution Manager on the team, you will:
- Lead day-to-day delivery of SAP or Oracle ERP application management services, overseeing production support across one or more functional areas such as finance, supply chain, procurement, inventory, manufacturing, projects, or reporting.
- Manage incident, problem, change, release, and service request activities to help restore service quickly, reduce recurring issues, and maintain stable business operations.
- Oversee service delivery operations, including ticket prioritization, queue management, escalation handling, workload balancing, and coordination across functional, technical, and cross-platform support teams.
- Monitor and report on service levels, KPIs, and operational performance, using trends and service metrics to identify risks, improve turnaround times, and enhance support quality.
- Drive root cause analysis and continuous improvement, identifying recurring defects, prioritizing high-impact fixes, and implementing process or service enhancements that improve stability and user experience.
- Lead release and deployment readiness activities, including impact assessment, regression testing coordination, deployment planning, hypercare, and post-release stabilization.
- Coordinate support for integrations, reporting, master data, security, and conversion/data load activities to help maintain end-to-end ERP performance in production environments.
- Coach and lead practitioners by assigning work, reviewing deliverables, supporting issue resolution, and helping teams deliver consistent outcomes in a managed services model.
The Team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our Enterprise Operations as a Service offering provides services to meet our clients’ needs for on-going operations of their technology and business process investments through multi-year contracts.
This opportunity sits within our Deloitte US Delivery Center model, which is dedicated to driving impactful business services. It leverages Deloitte’s scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to service businesses across Deloitte.
The Deloitte US Delivery Center has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the delivery center model provides high-quality services to our clients. USDC professionals work out of one of our specific delivery center locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.
Qualifications
Required**:**
Bachelor’s degree
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to obtain and maintain Secret clearance for this role
5+ years’ experience supporting SAP or Oracle ERP solutions in an operate, application management services (AMS), or production support environment across one or more functional areas such as finance, supply chain, procurement, inventory, manufacturing, projects, or reporting.
5+ years’ experience leading incident management, problem management, change management, release management, and service request fulfillment for ERP applications in a production environment.
3+ years experience leading release planning, regression testing, deployment coordination, hypercare, and post-release stabilization for ERP platforms in an operate model.
3+ years leading and managing teams including oversight of task management, quality review, stakeholder communication, and on-time delivery in a managed services model.
Delivery Center Location & Travel Requirements:
- Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
- Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
- Travel Requirement: Maximum of 10% overnight travel for client or project purposes
- Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
Preferred:
- Active Secret Security Clearance
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see [https://www.deloitte.com/us/about](https://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 340264
Job ID 340264