Sr Principal Consultant – Non-Profit & Organizations - NetSuite Managed Services (ACS)
If you're a senior level NetSuite consultant with experience helping Non Profit organizations drive operational excellence, business transformation, and customer success, and you're excited about the opportunity to help customers harness the power of AI to transform how they operate, NetSuite ACS is the place for you! Oracle NetSuite's Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Non Profit and public sector organizations.
We are looking for a Senior ERP Functional Consultant to join our team in Guadalajara. Oracle NetSuite's Advanced Customer Support (ACS) team goes beyond traditional support by serving as a strategic partner in our customers' long term success. Through a combination of industry expertise, business process consulting, technical guidance, and AI powered innovation, we help customers continuously evolve their NetSuite environment, unlock new efficiencies, accelerate growth, and maximize the value of their investment. Our consultants work alongside customer leadership teams to identify opportunities, solve complex business challenges, and turn strategic objectives into measurable business outcomes.
Key responsibilities:
- Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology.
- Work with customers to prioritize and remediate high-impact business process gaps.
- Advise Non-Profit customers on leading practices across Fund Accounting, Grant Management, Revenue Restriction Management, Pledge Management and Fundraising.
- Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting, and data improvements.
- Partner with Technical Services teams to design, validate, and unit test automations and integrations.
- Help customers adopt AI-assisted process improvements, including reporting summaries, AP/document capture, and operational exception management.
- Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive-ready documentation.
- Guide customers on responsible AI adoption, including use-case selection, data quality, validation controls, security considerations, and change management.
- Perform quality reviews of deliverables developed by other team members.
- Continue to increase NetSuite product knowledge and pursue relevant certifications.
- Collaborate with ACS teams including TAMs, Technical Services, Support, Analytics, Planning and Budgeting, and other specialized teams. Follow essential internal business processes aligned toward customer success.
Required Qualifications:
- 6+ years of relevant ERP, consulting, operations, finance, customer service, or industry domain experience.
- Strong NetSuite ERP experience, although experience with competing ERP platforms may be considered.
- Graduate of Business Administration, Accounting, Engineering
- Strong Communication Skills
- Passion for driving Customer satisfaction.
- Experience in job activities that involve direct interaction or contact with a client or customer.
Preferred Qualifications
- Experience with AI assisted ERP capabilities, AI enabled reporting, workflow automation, customer engagement technologies, operational analytics, or business process optimization initiatives.
- Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus.
- Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management.
- Finance and accounting background is a plus.
- NetSuite ERP Consultant or other relevant product certifications are a plus.
Project and/or team leadership experience.
- Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology.
- Work with customers to prioritize and remediate high-impact business process gaps.
- Advise Non-Profit customers on leading practices across Fund Accounting, Grant Management, Revenue Restriction Management, Pledge Management and Fundraising.
- Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting, and data improvements.
- Partner with Technical Services teams to design, validate, and unit test automations and integrations.
- Help customers adopt AI-assisted process improvements, including reporting summaries, AP/document capture, and operational exception management.
- Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive-ready documentation.
- Guide customers on responsible AI adoption, including use-case selection, data quality, validation controls, security considerations, and change management.
- Perform quality reviews of deliverables developed by other team members.
- Continue to increase NetSuite product knowledge and pursue relevant certifications.
- Collaborate with ACS teams including TAMs, Technical Services, Support, Analytics, Planning and Budgeting, and other specialized teams. Follow essential internal business processes aligned toward customer success.
Career Level - IC3