Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Are you passionate about music, movies, and the world of Artificial Intelligence and Machine Learning? So are we! Join our Human-Centered AI team for Apple Products. In this role, you'll represent the user perspective on new features, review and analyze data, and evaluate AI models powering everything from search and recommendations to other innovative features. Collaborate with Data Scientists, Researchers, and Engineers to drive improvements across our platforms.
Description
We are looking for an Evaluation & Insights Engineer for the Human-Centered AI team to help evaluate and improve AI systems by combining data science, model behavior analysis, and qualitative insights. In this role, you will analyze AI outputs, develop evaluation frameworks, design qualitative, and translate findings into actionable improvements for product and engineering teams. This role blends deep technical expertise with strong analytical judgment to assess, interpret, and improve the behavior of advanced AI models. You will work cross-functionally with the Engineering and Project Managers, Product, and Research teams to ensure that AI experience is reliable, safe, and aligned with human expectations.
Responsibilities
Lead Rigorous Model Evaluations: Architect and execute comprehensive evaluation suites for LLMs and multimodal models, identifying edge cases in multi-step reasoning, factuality, adversarial robustness, safety, and alignment. Advanced Scoring Frameworks: Develop deterministic, heuristic, and LLM-assisted evaluation frameworks (e.g., LLM-as-a-judge, reward modeling) to quantify human-perceived quality metrics (e.g., helpfulness, hallucination rates). Actionable Signal Extraction: Translate qualitative failure modes into quantifiable loss patterns, programmatic guardrails, and actionable data-mixture adjustments for model training and inference. Improve Performance: Partner with engineering teams to refine model behavior, leveraging evaluation telemetry to inform prompt engineering, Retrieval-Augmented Generation (RAG) strategies, and model fine-tuning. Latent Pattern Recognition: Apply advanced ML techniques (e.g., embedding-based clustering, representation learning, perturbation analysis) to systematically map error taxonomies and latent failure manifolds in model outputs. MLOps & Automation: Develop robust MLOps workflows to codify evaluation metrics, automate regression testing across model checkpoints, and integrate human-centric assessments into ML CI/CD pipelines. Distributed Evaluation Pipelines: Architect scalable, distributed inference and processing pipelines (e.g., Ray, vLLM) for high-throughput model evaluation, automated annotation, and output analysis at scale. Human-Centric Metrics: Define quantitative evaluation frameworks that capture nuanced human factors, including trust calibration, conversational state tracking, and interpretability. Auto-Evaluator Systems: Build automated evaluation pipelines utilizing LLMs to assess outputs at scale, optimizing for high correlation with human baseline annotations. Cross-Functional Partnership: Collaborate with ML researchers, software developers, and product managers across Apple to translate product requirements into scalable, reliable, and efficient model evaluation infrastructure.
Minimum Qualifications
Bachelor’s or Master’s degree in Computer Science, Machine Learning, Artificial Intelligence, Cognitive Science, or a related technical field, with 5+ years of relevant industry experience in ML Engineering or Applied Research. Advanced proficiency in Python and modern deep learning ecosystems (PyTorch, JAX, Hugging Face). Proven experience building scalable ML inference pipelines, model-evaluation workflows, and structured rating frameworks for large-scale AI systems. Strong ability to interpret unstructured model outputs (text, transcripts, embedding spaces) and synthesize qualitative findings into actionable engineering guidance and training objectives. Hands-on experience developing, fine-tuning, or evaluating LLMs, multimodal models, and NLP systems. Deep familiarity with AI quality metrics, hallucination detection techniques (e.g., SelfCheckGPT), model alignment (RLHF/DPO), and LLM-as-a-judge frameworks (e.g., G-Eval, DeepEval). Experience building internal tools or automated pipelines for ML workflows using tools like MLflow, Weights & Biases, or similar platforms. Strong familiarity with advanced prompt engineering, RAG architectures (vector databases, semantic search), and Fine-Tuning .
Preferred Qualifications
Knowledge of human factors, HCI, or cognitive science methodologies as applied to AI system design.
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,500 and $258,100, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant
At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
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Apple accepts applications to this posting on an ongoing basis.