Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for increasing the number of active subscribers and product penetration through assigned events in assigned market(s) by primarily, but not limited to, focusing on market expansion, competitive territory and win back of former customers. Sells and promotes core, strategic and mobile company products through the development and execution of promotions and events either independent of or in association with multi-dwelling properties/communities. Event focus can be within privately owned, multi-dwelling properties and communities or can include other social event functions and initiatives in the market. Utilize deep knowledge of the company's products and services as well as sales process experience to maximize sales. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work.
Job Description
Core Responsibilities:
- Organize, lead and support events, including evening and weekend events, and will travel within an assigned market to conduct events. Overnight travel could be required depending on event type, market size and geography.
- Serve as the sales point of contact for company in association with assigned events, manage handoffs post-event, and assist with troubleshooting and/or resolving newly acquired customer concerns, enhancing and supporting the customer experience.
- Generate new subscribers through events that are either initiated or attended by the company. Display thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, and mobile.
- Meet and exceed sales goals in assigned market and event activities.
- Effectively communicate and develop rapport with consumer prospects and property staff when events are associated with multi-dwelling units. Increase consumer prospect and property staff understanding of company products and pricing models as well as competitive advantages over other service providers.
- Evaluate competitive offers and frames response to show the benefits of the company.
- Assist in execution of events and provides support, including but not limited to, partnership in the coordination and logistics of an event, planning, negotiation and execution of events, production and distribution of printed materials, point-of purchase displays, prize packages, and coordinating with technical operations within the market.
- Use experience and skills to tailor events based on the profile of the community in which the event is held, with a goal of maximizing the return on investment.
- May collaborate with other key personnel to create and execute promotional strategy for value-add services, align messaging and ensure tracking requirements are implemented for the events.
- Effectively utilize company-provided assets to help promote and sell company products at scheduled events.
- Has authority and independent management of leads funnel - both receives and develops prospect lead funnels.
- Determine schedule to follow up on leads received from market and MDU growth opportunities, and initiates leads coming from events or other opportunities aligned with market development activities.
- Independently build the customer relationship and manages the status of leads for future engagement.
- Initiate a handoff to Comcast Business for small business prospects who are identified during an event as needed.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Communication, Credit, Customer Experience (CX), Customer Relationships, Customer Service, Organizing, Product Knowledge
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
0-2 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.