Executive Accelerators – Manager, Client Experiences – Deloitte University Location
Business Development and Account Management | Strategic Relationship Management
Westlake, Texas, United States
Position Summary
*This is an in-office role and onsite in the Deloitte University Westlake office.
About the team
The Executive Accelerators (XA) team has been instrumental in helping thousands of executives deliver results that are anything but business-as-usual. Our teams design both physical and virtual environments that enable leaders and their teams to reach their desired outcomes together.
We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges, particularly in a team setting. Specific background, expectations, and experiences vary by role.
In Executive Accelerators we drive 1) clients to advance their careers, the effectiveness of their teams, and their business performance, 2) account teams to deepen relationships with clients through their career arcs and in critical moments that matter, and 3) firm growth priorities by providing unique market-shaping experiences and programs.
In this role you will interact extensively with senior Deloitte clients in all industries and functions.
Work you’ll do
Executive Accelerators is searching for an **Experience Manager **to join the Executive and Team Experiences team. This is an exciting opportunity to work with a wide array of clients to solve exciting business challenges, stretch your critical thinking and problem-solving skills, and network with executive-level clients as well as Deloitte leaders. The Experience Manager plays an integral role in the success of various types of experiences, including:
Experience Design: Driving the experience design process. This includes drafting initial experience design documents, leading the design feedback and iteration process with XA teams and Deloitte teams, overseeing content curation and creation, reviewing all experience materials, and conducting pre-experience interviews as appropriate. We are looking for someone with strong design thinking and creative problem-solving skills who has a passion for creating innovative, dynamic, unique experiences for our clients and account teams.
Experience Delivery: Managing day-of experience delivery on an ongoing basis, which includes live synthesis of key insights and take-aways during the experience, helping to identify opportunities for in-session design or delivery changes, leading breakout groups, and facilitating some experience modules. We are looking for someone with strong executive presence and who has a knack for operating in ambiguity.
People Leadership: Mentoring and apprenticing teams will be a core part of your role; providing both formal and informal instruction, direction, and feedback to Experience producers and other junior staff. We are looking for someone who thrives on team-centered people leadership and who is energized by coaching and mentoring others.
Project Management: Owning project management for assigned experiences, which includes setting, communicating, and tracking milestones and objectives, proactively identifying risks, leading meetings with XA and Deloitte teams, and leading and/or participating in client interviews. You will typically manage the relationship with Deloitte account teams and support the experience lead in managing client relationships. We are looking for someone with strong project management skills, stakeholder management skills, and an attention to detail.
XA Program Support: In addition to delivering experiences, you may also have the opportunity to support national or local special projects as well as test creative and innovative approaches that could be leveraged in the Executive & Team experience portfolio. We are looking for someone who excels in a collaborative team environment and is energized by challenging the status quo.
What we’re looking for
In this role you will exercise skills in the following areas:
- Strong client relationship development and management skills
- Owning multiple workstreams
- Operating effectively in ambiguity, including making in-the-moment adjustments and making decisions when not all information is available
- Apprenticing, coaching, mentoring, and developing team members
- Supporting and guiding teamwork, collaboration, and conflict management
- Demonstrating ability to synthesize conversations in real-time (making connections, drawing out themes, etc.)
- Demonstrating strong business writing and communication skills, as well as structuring and storyboarding capabilities
- Championing partnerships and successful working relationships with internal and external stakeholders
- Demonstrating ability to resolve customer service issues and offering innovative solutions to meet or exceed customer expectations
- Diagnosing problems using formal problem-solving tools and techniques
- Examining business needs to identify opportunities or obstacles, and analyzing complex business issues to develop solutions
- Developing expertise within the team around how organizations make decisions based on strategic, financial, and market considerations
- Supporting a workplace culture where everyone is encouraged and empowered to innovate
Qualifications include
Required:
- 6-8+ years’ relevant work experience with 2-3+ years of client experience
- Bachelor's Degree
- Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes
- Excellent presence, as well as strong writing and oral presentation skills
- Mastery of Microsoft Office (e.g., PowerPoint, Excel, Word)
- Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve
- This is an in-office role and onsite in the Deloitte University Westlake office.
- Limited immigration sponsorship may be available
- Ability to travel 0-25%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Advanced Degree
- Interest and experience with analytical methods and tools, including data visualization are desirable.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,300 to $188,900.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
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**Benefits**
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, “Deloitte” means Deloitte LLP. Please see [www.deloitte.com/us/about](http://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 327660
Job ID 327660