Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Global Customer Experience (GCX) organization empowers Microsoft to deliver transformative customer and partner experiences through planning, co-creating, executing, and driving adoption of our Customer Experience (CX) strategy. Our bold ambition is to see Microsoft recognized as the CX leader across industries. Join us today to be at the forefront of CX strategy, innovation, and to deliver business value through prioritized CX improvements and customer obsessed culture at scale!
Do you have determination, flexibility, and initiative along with a keen attention to detail and focus? The Global Customer Experience organization is looking for a dynamic, energetic, results focused Executive Business Administrator to join the team and provide high level support for our executive. The ideal candidate is someone who thrives in a fast-paced environment, has a strong attention to detail, and can embrace a challenge with high energy and a positive attitude. If you thrive in a fast-paced and dynamic work environment, where you will support a global team and are passionate about your role as a business support professional – we’d like to learn more about you.
As an Executive Business Administrator, you will work in close partnership with the Business Manager and other members of the Chief of Staff Office and GCX Leadership Team to provide seamless support. The position requires someone who has excellent communication, organizational and interpersonal skills along with the ability to work at the Microsoft executive level. The ability to work successfully under pressure in a fast-paced team environment, build and maintain effective working relationships, accommodate diverse working styles and be fair and unbiased are essential to success in this role, along with attention to detail and the ability to maintain strict confidentiality. The individual for this position must be willing to step in wherever help is needed and work closely with the CE&S LT Executive Admin team. The ability to clearly prioritize and handle multiple tasks simultaneously within a global and cross-organizational team is essential.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Responsibilities include (but are not limited to):
Manage and maintain complex calendar to ensure accurate scheduling and time management for the executive
Coordinate domestic and international travel, including on-the-ground logistics.
Prepare Expense Reports in a compliant and timely manner.
Work closely with the Business Manager on aligning Rhythm of the Business processes and operations with Leaders calendar and ensure tight coordination of commitments.
Coordinate scheduling and logistics for Leadership Teams staff meetings, All Hands, events and offsites, including venue selection, meeting details, and material preparation.
Build an understanding of what is critical to the business, allowing you to make the appropriate decisions which impact the Leaders' time.
Oversee all aspects of the administrative tools such as MSExpense, MyOrder, and Employee Central to oversee and act as the information champion for such data.
Support the budgeting and HC management process including opening POs, etc.
Qualifications
Required Qualifications:
5+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management.
Preferred Qualifications:
Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology)
OR equivalent experience.
2+ years experience serving as mentor to others.
3+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).
3+ years of scheduling experience managing multiple Senior Leader calendars, high volume clientele at General Manager level and above. Solid organizational, analytical, anticipatory, and written communications skills. Ability to make independent decisions and to juggle multiple projects at once, in addition to dealing with ambiguity.
Solid project-management and problem-solving skills. Must be assertive and have a high level of integrity and consistently demonstrate a positive can-do attitude with the ability to maintain the confidentiality of highly sensitive material with tact and professionalism. Eager and able to work effectively under pressure with short time constraints and in relatively ambiguous and complex situations, as well as the ability to adjust direction in response to changing work situations. Able to work successfully in a team environment, build effective working relationships inside and outside group with varying levels of collaborators and accommodate working styles and perspectives of diverse individuals and groups. Knowledge of corporate organization and ability to navigate it and knowledge of departmental business practices and tools is required. Proficiency in Outlook, Word, Excel, PowerPoint and Visio. Knowledge of internal Microsoft tools such as Employee Central, MS Expense, MSTravel, MyOrder, etc.
Business Support ATR-D - The typical base pay range for this role across the U.S. is USD $31.49 - $51.97 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $42.93 - $59.33 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**