Controls is a key function within financial institutions and large organizations, including JPMorgan Chase. Its primary purpose is to ensure that the organization operates within established policies, procedures, and regulatory requirements, minimizing risks and safeguarding assets of the firm.
As an Executive Director – Control Manager, in the Firmwide Chief Analytics Office (CAO), you will lead AI-related Risk & Controls and Compliance & Operational Risk Evaluation (CORE) Program governance for the organization. You will oversee the effective implementation of key controls, developing control management framework documents and engaging the Analytics Control Manager community of practice. You will partner closely with the broader Control Management team and CAO to effectively manage the operational risk environment for CAO.
**Job responsibilities: **
- Ensure key controls described in relevant AI/ML Analytics Standards and Policies are reflected in CAO CORE content, leveraging strong knowledge of the CORE platform.
- Engage CAO partners to review and understand key processes & practices, strengthen risk & control identification, support control testing (conducted by the Testing Center of Excellence (TcoE)), and drive rigorous issue management (in case of control breaks or gaps)
- Partner with business and control stakeholders to develop risk and control management framework documents for mitigating risks relevant to AI/ML.
- Lead risk and control assessments in partnership with control management and business teams (e.g., Operational Risk Summaries, Regulatory Topic Assessments, Residual Risk Reviews).
- Strengthen/Support the community of practice for AI/ML Analytics Control Managers across Lines of Business (LOBs) and Corporate Functions (CFs), including changes to standards, practices, common controls, and calibration.
- Review and analyze reporting metrics to proactively identify emerging risks or themes; collaborate with business partners to enhance metrics for monitoring standards adherence and risk detection.
- Partner with the wider Chief Data & Analytics Office (CDAO) Control Management team to flexibly support CDAO control management priorities, including preparation of materials and responses for regulatory queries and meetings.
- Partner with Line of Defence stakeholders (Legal, Model Risk & Governance, Compliance, Operational Risk, Audit) to understand priorities, manage the control environment, and enable successful Compliance/Operational Risk tests, audits, and regulatory exams in APAC.
- Lead by example, demonstrating exemplary personal and professional attributes; inspire confidence in staff, business, and control partners.
**Required qualifications, capabilities and skills: **
- Experience with estimation and AI/ML risk management practices, including risks related to various modeling techniques, Generative AI, Agents, and AI/ML development.
- Financial services experience in controls, information security, audit, quality assurance, risk management, or compliance; strong understanding of the three lines of defence model.
- Solid understanding of Compliance and Operational Risk Management frameworks.
- Sound judgment in risk assessment, work prioritization, senior leader engagement, and change management.
- Experience leading cross-functional initiatives to analyze, design, and implement best practices.
- Demonstrated leadership and judgment to influence a strong risk culture, including senior management presentations and exchanges.
- Strong problem-solving and analytical skills; ability to synthesize large data sets and draw actionable conclusions.
- Excellent written and verbal communication skills; able to articulate and explain business issues and controls effectively.
Preferred qualifications, capabilities, and skills:
- Business acumen and understanding of relevant regulations.
- Strong interpersonal, collaboration, and relationship-building skills; ability to build coalitions and influence with an end-to-end mindset.
- Self-motivated and able to work autonomously; adaptable to shifting priorities and able to manage competing demands in a fast-paced, results-oriented environment.
- Ability to manage ambiguity, make informed decisions, influence stakeholders, and justify decision-making.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); ability to develop compelling executive presentations highlighting opportunities and recommendations for improvement.