Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
As the Executive Director for Syndication Partnerships, you will lead the broadband business unit, transforming it from a traditional organization into a professional services model to drive scalability and enhance the quality of delivery. You will oversee Practice Managers, Engagement Managers, and Integration Engineers, ensuring successful delivery to our global partners while managing relationships with core product teams and external customers. Your leadership will focus on operational excellence, driving business growth, and fostering collaboration between internal and external stakeholders.
Job Description
Deliver high-quality syndication products to both existing and new customers with a competitive go-to-market strategy. Ensure offerings align with industry standards and customer expectations to drive market success.
Create and manage customer roadmaps that include a detailed schedule for each customer, ensuring timely delivery and strategic alignment with business goals.
Become a connectivity offering expert by staying at the forefront of broadband technologies, identifying industry trends, and developing best practices for implementing cutting-edge connectivity solutions.
Help develop customer-specific mechanisms to ensure solutions are tailored to meet unique customer requirements, fostering higher adoption rates and customer satisfaction.
Drive the growth strategy by identifying new market opportunities, optimizing service offerings, and developing business expansion plans.
Collaborate with Business Development and Sales to create synergy between technical and commercial teams, ensuring alignment between service capabilities and customer needs.
Scale the product portfolio for conferences and trade shows by curating and showcasing the most relevant solutions, fostering brand awareness, and driving engagement at key industry events.
Upskill and right-size the team by identifying skills gaps, providing training opportunities, and ensuring optimal team structure to drive efficiency and performance.
Collaborate with Legal to develop the right contract, ensuring all agreements align with Comcast and customer requirements and industry standards.
Partner with Finance to create a sustainable business model with profitability at its core, ensuring financial viability and long-term success through strategic financial planning and investment decisions.
Core Responsibilities
Lead a team of Practice Managers, Engagement Managers, and Integration Engineers to drive successful delivery and execution of broadband and connectivity syndication partnerships.
Oversee strategic relationships with global partners, ensuring alignment with Comcast’s business goals and customer needs.
Work closely with core product teams to ensure smooth integration, product alignment, and ongoing innovation in syndicated solutions.
Partner with Business development, sales and account management to develop and execute growth strategy for the business
Manage and enhance relationships with external customers, driving satisfaction, retention, and long-term business partnerships.
Develop and implement strategic delivery models that enable scalability, operational efficiency, and customer success.
Establish and monitor key performance metrics, ensuring high-quality service delivery and continuous improvement.
Drive a customer-centric approach, ensuring that syndicated solutions meet market needs and deliver maximum value.
Collaborate with senior leadership to define and execute the overall syndication strategy.
Provide thought leadership and represent Comcast in industry forums, advocating for best practices in broadband syndication.
Ensure compliance with relevant regulatory, security, and operational standards.
Requirements
- Strong leadership experience (10+ years) across business development and ideally delivery of large scale products within broadband connectivity, with demonstrated depth in at least one of these areas
- Demonstrated ability to drive execution across complex programs, ensuring timely delivery and alignment with strategic goals
- Industry experience in broadband or telecommunications, with demonstrated success navigating complex stakeholder landscapes to build and sustain high-impact syndication partnerships
- Proven ability to lead cross-functional teams, including Practice Managers, Engagement Managers, and Integration Engineers
- Strong expertise in managing global partnerships, customer relationships, and syndicated product delivery
- Ability to collaborate with business development and sales teams to align on growth strategies and drive market expansion
- Experience working with core product teams to ensure solutions align with evolving business and market needs
- Skilled at navigating complex organizational structures and driving consensus across internal and external stakeholders
- Excellent communication and relationship management skills, with the ability to influence at the executive level
- Experience delivering Software-as-a-Service (SaaS) solutions
- Understanding of compliance, security, and risk management frameworks within the broadband and connectivity industry
**Benefits & Culture **
An encouraging and collaborative work environment with opportunities to showcase your expertise.
A culture of innovation and continuous learning, where your ideas are valued and rewarded.
Training, mentorship, and support to help you expand and evolve your career.
Access to industry-leading tools and technologies to enhance your ability to deliver world-class solutions.
For more insight into our culture, check out: Comcast Careers.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Broadband Services, Business Development, Leadership, Program Delivery Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
10 Years +
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.