Job Description
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Trust & Security, you will own the product strategy and execution for data modernization within Chase’s Trust & Security data infrastructure. Your scope is the next-generation modernized platform being built on AWS. You will partner closely with the leaders accountable for current-state platforms to align roadmaps, manage dependency risk, and ensure safe, controlled cutovers.
The Consumer & Community Banking Trust & Security organization is responsible for the data infrastructure, AI/ML capabilities, and decisioning platforms that power fraud detection and risk decisions across every Chase channel, product, and customer interaction.
Job responsibilities
- Oversees the modernization product roadmap, vision, development, execution, risk management, and delivery outcomes for the next-generation Trust & Security data platform on AWS.
- Leads the entire product life cycle for modernization initiatives through discovery, planning, execution, and iteration by continuously adapting approach, managing delivery and migration risks, and achieving business outcomes across costs, time-to-value, reusability, reliability, and control effectiveness.
- Owns modernization product performance and is accountable for investing in platform capabilities and enablers required to achieve migration, adoption, and scale targets.
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Own and evolve the product vision, strategy, and multi-year roadmap for the modernized T&S Data Platform, including measure adoption and legacy retirement milestones.
- Act as the senior product voice on modernization investments, translating architectural operational, and regulatory needs into executive-ready business cases and sequenced delivery plans.
- Partner with current-state platform owners and operations leaders to define modern-platform readiness requirements, including non-functional targets, operational controls, and runbook maturity needed for safe migration and scale.
- Lead delivery of the next-gen platform build, partnering with Engineering on milestones to replace siloed systems with a centralized, real-time, governed signal infrastructure.
- Define and enforce shared data contracts across the Shared Signal Fabric (schema governance, freshness SLAs, and data quality standards).
- Drive modernization and adoption, leading legacy-to-modern migration (parity, shadow-runs, decommission criteria) and partnering with Enablement & Migration to onboard consumers and retire legacy dependencies.
Required qualifications, capabilities, and skills
- 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
- Extensive knowledge of the product development life cycle, technical design, and data analytics with demonstrated ability to translate technical constraints into product requirements and measurable outcomes.
- Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, particularly in platform modernization contexts
- Experience driving change within complex organizations and managing senior stakeholders across multiple functions
- Bachelor's degree
- Proven ability to lead greenfield modernization initiatives while partnering effectively with BAU owners to manage migration dependency risk, cutover readiness, and business continuity.
- Deep expertise in modern data architectures (real-time streaming, lakehouse, data mesh, feature stores) and AWS-based data ecosystems
- Experience building low-latency, real-time data platforms for fraud detection or trust & safety in financial services / fintech
- Strong knowledge of data governance, model risk management, and regulatory requirements (data quality, lineage, risk aggregation)
- Track record of leading platform product models and optimizing cloud costs (FinOps, platform-as-a-product, team topology frameworks)
- Executive-level stakeholder influence and leadership experience managing senior product managers and cross-functional teams
Preferred qualifications, capabilities, and skills
- Recognized thought leader within a related field
- Advanced degree in a technical field
Employer Description
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Organization Description
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies