About the Role
Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We’re looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities — varying from 100,000 to 10 million people in size — with unique regulatory, technical, and business requirements.
As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here’s your chance to be a part of Uber history!
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Provide personalized white glove service and support for our executive team in both office and home environments
- Respond to Executive technology support issues and be on-call as scheduled
- Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
- Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
- Communication & Customer service skills must be impeccable
- Network and A/V system setup in residential and business environments
- Manage hardware and software upgrades
- Accurately manage crisis escalation and transfer calls to other support teams as appropriate
- Provide direct feedback on issues impacting the executive team to Tech Services leadership.
- Will require domestic and international travel
- Any other duties as assigned
---- Basic Qualifications ----
- 4+ years of IT experience
- Minimum of 2-3 years’ experience with executive level support
- Bachelor's Degree in Computer Science, or equivalent combination of education and experience
- Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
- Ability to multi-task, manage time and follow through with assignments
- Strong problem solving, organization and project management skills
- A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
- Audio/Video knowledge
- Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
- Ability to work in a fast-paced, highly technical environment
- Demonstrable strong Customer Service experience
- Ability to be on site and on call
- Excellent verbal and written communication skills
- Experience supporting mobile devices
- Ability to communicate effectively with executive team as well as others in Tech Services
- Ability to take initiative and work independently, as well as part of a team
- Willing to work after hours and weekends as needed
---- Preferred Qualifications ----
- High end restaurant experience
- High end hotel concierge experience
- 5+ years in a help desk role supporting Apple and PC hardware and software
- Google/Apple Certification(s) i.e. ACMT
For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.