Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Chase Home Lending, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job responsibilities
- Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
- Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
- Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
- Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
- Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
- Design intuitive, visually refined user interfaces across web and mobile platforms
- Apply strong UI fundamentals including visual hierarchy, typography, spacing, color, and interaction details
- Use information architecture and basic storyboarding to support clear and simple user flows
- Collaborate with product, engineering, and content partners to deliver well executed designs
- Incorporate user feedback and data insights to improve usability and visual clarity
- Leverage AI-assisted tools to support ideation, iteration, and insight synthesis during the design process
- Ensure designs align with accessibility standards and inclusive design principles
Required qualifications, capabilities, and skills
- 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
- Strong UI design skills with a portfolio showing polished, pixel aware work
- Experience designing for web and mobile digital products
- Comfort using AI-powered tools to assist with design or research workflows
**Preferred qualifications, capabilities, and skills **
- Experience working with established brand systems or visual design guidelines
- Background in financial services or other regulated industries
- Familiarity with personalization or data-informed UI patterns
- Experience partnering closely with product and engineering teams
- Interest in emerging technologies and AI-assisted design workflows