Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in our Open Banking team in Connected Commerce, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
Job responsibilities
- Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
- Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
- Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
- Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
- Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
- Partner with Open Banking teams to design and optimize experiences that support secure, scalable, and innovative API-driven products for both enterprise clients and consumers
- Lead rapid concepting and prototyping (low to high-fidelity) to derisk complex ideas, validate with users, and iterate based on findings
- Champion consent and data sharing UX for Open Banking, including fine-grained permissions, revocation, transparency, and auditability.
- Enhance developer experience (DX) for API products, designing API onboarding, key management, OAuth flows, documentation navigation, and sandbox try-it experiences
- Partner and collaborate with Security, Fraud, and Identity, Design Systems, Legal/Compliance and Risk teams to proactively translate evolving requirements and regulations into clear UX patterns and content guidance
Required qualifications, capabilities, and skills
- 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
- Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
- Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
- Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
- Understanding of Open Banking principles, API ecosystems, and their impact on customer and partner experiences, and experience designing experiences for both B2B and B2C audiences, with proven ability to balance the needs of enterprise clients and end consumers
- Strong knowledge of financial services regulations and compliance, with ability to translate requirements into actionable design solution
- Demonstrated ability to collaborate on design projects involving third-party integrations, partnerships, or platform ecosystems
- Demonstrated ability to define and track UX metrics and run data informed experiments (e.g., A/B tests) to drive continuous improvement
- Experience creating design artifacts (journey maps, system maps, service blueprints, capability maps) and aligning them with technical architecture constraints
- Ability to communicate complex concepts to nondesign audiences and influence prioritization using evidence and clear storytelling.
Preferred qualifications, capabilities, and skills
- Experience working with Open Banking platforms, fintech partnerships, or digital banking transformation initiatives.
- Familiarity with agile methodologies and design sprints in the context of financial services or technology-driven environments.
- Hands-on experience designing or implementing agentic experiences, conversational AI, or autonomous service flows within complex digital ecosystems.
- Experience designing developer facing products (API portals, SDK docs, playgrounds) and optimizing developer onboarding and discovery.
- Exposure to Open Banking and data sharing standards and practices (e.g., PSD2/UK Open Banking concepts, data consent norms) and related customer communications.
- Background in data visualization for financial data (e.g., statements, transactions, analytics dashboards) with an emphasis on clarity and comprehension.
- Familiarity with orchestration layers, workflow automation, or Model Context Protocol (MCP) for enabling scalable, modular service architectures and experience applying responsible AI and safety principles to conversational or agentic experiences (e.g., explainability, guardrails, escalation to human support).