Experience Design Vice President

JPMorgan Chase · Banking · New York, NY +1 · Consumer & Community Banking

This role is for an Experience Design Vice President at JPMorgan Chase within the Finance domain. The primary focus is on shaping user experience across products and services by leading design and research initiatives, ensuring alignment with business objectives and user needs. A key responsibility includes designing and implementing AI-enabled solutions such as intelligent agents, virtual assistants, and LLM architectures, and developing front-end applications. The role also emphasizes inclusive design and accessibility, collaboration with cross-functional teams, and analysis of market trends and user feedback to inform design decisions. While the role involves designing AI-enabled solutions, the core craft is user experience design, not AI/ML model development.

What you'd actually do

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Skills

Required

5+ years of experience or equivalent expertise in user experience design or similar roles
Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
Demonstrated experience in inclusive design and accessibility guidelines
Ability to incorporate diverse perspectives and abilities into design solutions
Ability to develop experiences that meet or exceed the initial proposal of a product or experience
Development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
Advanced understanding of client-side technologies, APIs, microservices
Experience with front end coding (Python, HTML, CSS, JavaScript)
Experience with AI Tools

Nice to have

Design leadership or managerial experience
Developed and deployed AI-powered agents and assistants

What the JD emphasized

AI-enabled solutions
intelligent agents
virtual assistants
large language model architectures
AI Tools
front end coding (Python, HTML, CSS, JavaScript)

Read full job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in the Finance, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

· Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

· Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.

· Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

· Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

· Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

· Design and implement AI-enabled solutions, including intelligent agents, virtual assistants, and large language model architectures.

· Develop and maintain front-end applications to deliver seamless user experience

Required qualifications, capabilities, and skills

· 5+ years of experience or equivalent expertise in user experience design or similar roles

· Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

· Demonstrated experience in inclusive design and accessibility guidelines

· Ability to incorporate diverse perspectives and abilities into design solutions

· Ability to develop experiences that meet or exceed the initial proposal of a product or experience

· Development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

· Advanced understanding of client-side technologies, APIs, microservices

· Experience with front end coding (Python, HTML, CSS, JavaScript)

· Experience with AI Tools

Preferred qualifications, capabilities, and skills

· Design leadership or managerial experience

· Developed and deployed AI-powered agents and assistants