Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As a Vice President Experience Design in Co- Brand Card, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
In this role, you will own end-to-end experience outcomes for Co-Brand partner products across the full card lifecycle, including but not limited to digital acquisition, card spend, rewards, and servicing journeys. Success means crafting exceptional design that translates complex product and business goals into intuitive, high-quality customer experiences, while ensuring solutions scale across card portfolios with consistency and usability.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Lead 0-to-1 experience design efforts, shaping concepts from early discovery and vision through definition, design, and delivery
- Define and lead design strategy for net-new experiences, applying systems thinking to create scalable frameworks, patterns, and service blueprints
- Demonstrate a strong point of view on experience design and customer journeys, informed by competitive intelligence, industry best practices, and evolving customer expectations
- Create complex end-to-end service design artifacts and service blueprints, journey maps, and storyboards to identify improvement and innovation opportunities.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
- Hands-on experience using AI-enabled design and productivity tools to accelerate research, ideation, prototyping, and design execution in efficient and responsible ways
- Proven experience applying service design principles, leveraging service blueprints to align customer journeys with operational, platform, and partner capabilities
- Proven experience implementing an end-to-end service strategy that meet the needs of a diverse customer base
- Exceptional collaboration and influence skills, with the ability to partner effectively with Product, Technology, Brand partner, and Business leaders at senior levels
Preferred qualifications, capabilities, and skills
- Experience in financial services, credit cards, product design
- Proficiency in Figma and UX/UI design
- Experience in service design methods and systems thinking, designing scalable blueprints and experience frameworks
- Design leadership or managerial experience