Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As an Experience Design Vice President in Chase Travel, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices, you will lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, you will collaborate with cross-functional teams, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing, but also accessible and user-friendly, enhancing the overall customer experience.
This role elevates design quality and execution across Chase Travel’s core consumer experiences (web and native). We are seeking a hands-on designer with strong visual and interaction design craft, and proven experience delivering high-quality, direct-to-consumer products. The ideal candidate demonstrates end-to-end ownership—from concept through launch—with a portfolio that reflects both product impact and pixel-level precision. You bring a strong, opinionated point of view on modern design patterns, stay current with emerging technologies (including AI), and apply them meaningfully in your workflow.
Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions as you lead end-to-end design initiatives within a specific domain
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers, and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development process and ensure seamless, customer-centric solutions
- Analyze market trends, gather feedback from user research, and use data insights to inform design decisions and optimize user experiences across platforms
- Lead end-to-end design for key product experiences, delivering high-fidelity solutions with exceptional visual and interaction design craft
- Establish and elevate visual design quality through a strong point of view on hierarchy, typography, layout, and modern UI patterns
- Bring clarity and consistency to complex or legacy experiences by introducing contemporary, consumer-grade design patterns
- Partner closely with Product and Engineering to shape solutions early—not just execute against defined requirements
- Use prototyping, storytelling, and strong design rationale to communicate decisions and influence stakeholders, including senior leadership
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives into design solutions
- Proven ability to develop experiences that meet or exceed initial product proposals, including “north star” concepts that drive customer-centric decision-making
- Advanced technical literacy, including an understanding of client-side technologies, APIs, microservices, and how system constraints impact design decisions
- Proven experience designing for consumer-facing products, particularly in e-commerce, marketplace, or similar direct-to-consumer environments
- Strong portfolio demonstrating shipped work and measurable impact on product outcomes (not just concepts)
- Portfolio includes high-fidelity design work that reflects a sophisticated, modern aesthetic and a strong, opinionated point of view on visual and interaction design; work demonstrates the ability to elevate and modernize complex or legacy experiences, introducing contemporary patterns and raising the overall quality bar
- Demonstrated ability to design end-to-end user journeys (not just individual screens)
- Ability to clearly articulate design decisions, tradeoffs, and constraints, including exploration of multiple design approaches
Preferred qualifications, capabilities, and skills
- Ability to lead through influence and navigate complex stakeholder environments, including highly opinionated partners
- Clear articulation of individual contributions versus team, system, or inherited work
- Evidence of original visual design thinking, with limited reliance on pre-built design systems where appropriate
- Experience mentoring designers and elevating team craft and quality standards
- Experience introducing modern, consumer-grade design patterns and influencing teams to adopt higher-quality experience standards