Experience Design, Vice President

JPMorgan Chase JPMorgan Chase · Banking · Austin, TX +1 · Consumer & Community Banking

This role focuses on shaping user experience for internal facing products within JPMorgan Chase's Operations - Servicing division. The Vice President of Experience Design will lead strategic design initiatives, develop innovative solutions, and ensure accessibility and user-friendliness. Responsibilities include creating design strategies, prototyping, mentoring junior designers, and collaborating with cross-functional teams. The role requires strong user experience design skills, knowledge of inclusive design and accessibility, and technical literacy in client-side technologies and APIs.

What you'd actually do

  1. Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
  2. Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
  3. Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
  4. Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
  5. Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Skills

Required

  • 5+ years of experience or equivalent expertise in user experience design or similar roles
  • Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
  • Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
  • Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
  • Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Nice to have

  • Experience building internal facing products
  • Applied knowledge of AI tools for research, design, and content delivery and management

What the JD emphasized

  • Advanced technical literacy
  • Advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience