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Job Category
User Experience
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview
The Solutions Center of Excellence team is seeking an Experience Designer to design intuitive, high-quality demo experiences and tooling that enable Solutions Engineers and Sales teams to effectively communicate our products.
In this role, you will work alongside Product, Engineering, and stakeholders to understand user needs, translate complex product capabilities into clear and compelling demo experiences, and design solutions grounded in insight and aligned to product strategy.
You will work across the full design process — from discovery, through prototyping, testing, and delivery — helping to improve the clarity, consistency, and effectiveness of our demo ecosystem.
Our design team plays a strategic role in creating polished demo experiences and internal tools that help Solution Engineers communicate product value in high-stakes sales and customer-facing moments. You will help ensure our demos are intuitive, scalable, and evidence-led, enabling teams to tell clear, consistent product stories.
This role offers the opportunity to improve demo tooling at scale, shape how product capabilities are communicated through demos, and elevate how design contributes to sales enablement and business impact in a fast-moving, AI-enabled environment.
Core Responsibilities
1. Design & Execution
- Design high-quality demo experiences and enablement assets that support Solution Engineers in customer engagements and storytelling
- Translate complex product capabilities into intuitive user flows, scenarios, and visual experiences
- Create polished UI designs aligned with design systems and product standards
- Develop interactive prototypes that clearly communicate product value
- Support the team with additional visual assets as needed, including presentations and communication design
2. User-Centred Design
- Use feedback and insights from Solution Engineers, Sales, Product partners, and demo usage to inform design decisions
- Collaborate with cross-functional teams to improve demo experiences for clarity, usability, and effectiveness
- Work with available research, feedback, and usage data to continuously improve experiences
- Iterate on designs based on feedback and internal usage patterns
3. Collaboration & Communication
- Work closely with engineers to ensure designs are feasible and implemented with quality
- Contribute to clear and effective design handoff documentation
- Present design concepts clearly to stakeholders and cross-functional teams
- Collaborate effectively across product, engineering, sales, and strategy partners
- Demonstrate initiative, adaptability, and comfort working in fast-paced environments
Required Skills & Experience
- Solid foundation in UX and UI design principles, accessibility and inclusive design
- Experience designing digital products or complex user interfaces, supported by a strong portfolio demonstrating end-to-end design thinking and execution
- Proficiency in Figma and prototyping tools
- Experience using user research to inform design decisions
- Comfortable working in collaborative, cross-functional environments
Bonus Capabilities
These are not required, but would be valuable in the role:
- Interest in emerging technologies, especially generative AI and agentic systems
- Experience exploring AI-powered experiences or AI-enabled workflows
- Practical experience using AI tools such as ChatGPT, Midjourney, Runway, ElevenLabs, GitHub Copilot, or similar tools in your workflow.
- Motion design, presentation design, or storytelling experience
- Curiosity around new tools, technologies, and ways of working
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.