The Opportunity
The Experience League Community is a strategic growth engine for Adobe — a global destination where customers connect, learn, solve problems, share proven strategies, and influence product direction. Our community supports product awareness, adoption, retention, and advocacy across Adobe’s Customer Experience Orchestration portfolio.
We are seeking a Program Manager to join the Community Engagement team. This role is ideal for someone who thrives at the intersection of customer engagement, program management, and cross-functional collaboration.
In this role, you will oversee designated community spaces to ensure a healthy, responsive, and high-quality member experience, while also driving community programs and projects that align directly to Adobe’s business priorities. You will partner closely with Product Management, Adoption Marketing, PMMs, Marketing, Support, and Customer facing teams to translate business goals into meaningful community initiatives.
This is an opportunity to help scale a global B2B SaaS community, influence product and marketing strategy through customer insight, and build programs that activate and nurture Adobe advocates.
What You’ll Do
Program Management:
- Own assigned community programs end-to-end. Craft and build new initiatives from the ground up. Implement them at scale and enable peers to implement consistently across all Experience League Communities.
- Serve as the long‑term program owner responsible for post‑launch iteration, reporting, and optimization.
- Define and track program success metrics, monitoring performance against benchmarks tied to engagement, adoption, and retention, and using insights to drive continuous improvement.
- Implement and optimize peer owned community programs within your assigned communities, delivering shared initiatives such as content, discussion groups, ideation programs, advocacy efforts, online events (AMAs), and product lifecycle engagement.
- Partner cross-functionally with Product, PMMs, Adoption Marketing, Marketing, Customer Success and Support teams to align community initiatives with GTM and adoption strategies
- Propose and drive new community initiatives that support member acquisition and onboarding, gamification, engagement, and advocacy activation
- Share insights from community trends and member sentiment to inform product and marketing decisions
- Contribute to scalable processes and operational rigor that strengthen long-term community growth and activity
Moderation:
- Oversee assigned Experience League Community spaces, supporting moderation, engagement, and overall community health
- Monitor member-submitted posts and replies, ensuring timely responses and high-quality resolutions in partnership with customer advocates and internal SMEs
What You Need to Succeed
- 5+ years of experience in community management, program management, customer marketing, advocacy, or digital engagement — ideally within enterprise B2B SaaS
- Experience operating in large, matrixed organizations with globally distributed collaborators and cross-functional partners
- Comfortable using AI-powered tools to improve efficiency, insight generation, and execution across community programs, reporting, and operational workflows
- Demonstrated success managing community programs that support complex product portfolios or technical user bases
- Experience managing, moderating or supporting online communities
- Strong program and project management skills with the ability to drive initiatives from concept through execution
- Ability to analyze engagement and business performance metrics and translate insights into clear, data driven stories that influence collaborators and drive actionable improvements
- Demonstrated cross functional collaboration experience with Product, Marketing, Customer Success, or Support teams, with comfort influencing collaborators across organizations to drive alignment and outcomes
- Excellent written and verbal communication skills, with comfort engaging technical audiences
- Highly organized, proactive, curious and comfortable navigating ambiguity within enterprise-scale initiatives
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $87,300 -- $167,250 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $115,500 - $167,250
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.