Federal Government Sales Analyst

Ford Ford · Auto · Dearborn, MI +1 · Marketing & Sales

This role supports the development, implementation, and maintenance of GSA contracts and federal government sales initiatives, involving contract administration, order processing, IT systems expertise, and customer relationship management.

What you'd actually do

  1. Provide comprehensive support for the development and implementation of GSA contracts, including reviewing and communicating vehicle specifications and model year changes relevant to contract requirements.
  2. Process federal government orders and facilitate their review and release within the CONCEPS system.
  3. Serve as the primary IT subject matter expert for the federal team.
  4. Achieve calendar year sales objectives and model year market share objectives within the federal government industry.
  5. Respond to internal and external customer inquiries (phone and email) within 48 hours.

Skills

Required

  • Bachelor’s degree
  • 3+ years of professional experience in sales operations, marketing, customer service, order management, or a related business function
  • 2+ years of experience working cross-functionally with internal teams such as IT, operations, logistics, or sales
  • 1+ year of experience managing data, spreadsheets, or reporting using Microsoft Excel
  • 1+ year of experience supporting customer inquiries and account management
  • Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
  • Strong written and verbal communication skills

Nice to have

  • Ford product knowledge, including the ability to interpret order guides.
  • Solid understanding of the automotive industry.
  • Proficient in Microsoft Office Suite, including advanced spreadsheet development in Excel and presentations in PowerPoint.
  • Strong knowledge of Ford’s order-to-delivery and purchase order systems (e.g., CONCEPS, NAVIS, TSO2, MOBIUS, DRIN, CPARS, CCAP).
  • Exceptional communication and interpersonal skills, with the ability to effectively engage with internal/external customers, managers, and co-workers.
  • Strong organizational and time management skills, with the ability to multi-task and manage multiple inquiries and projects effectively.
  • Excellent decision-making abilities and meticulous attention to detail.
  • Demonstrated ability to work collaboratively as a team player and capable of working with minimal supervision.
  • Outstanding customer service ability, consistently maintaining professionalism and a positive attitude.
  • Overall resilience and stamina required for a high-tempo sales environment.
  • Reliable, proactive, and willing to take on new assignments.
  • Demonstrated leadership qualities.