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**Job Function: **
Customer Management
**Job Sub Function: **
Technical Customer Service
Job Category:
Professional
All Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America
Job Description:
DePuy Synthes is recruiting for a Field Continuous Improvement located in Raynham, Massachusetts, Raritan, New Jersey, West Chester, Pennsylvania, or Palm Beach Gardens, Florida.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview
The Field Continuous Improvement role is responsible for driving operational excellence and continuous improvement initiatives across field‑based operations. This position partners closely with commercial, operations, and supply chain teams to identify improvement opportunities, implement standard work, and enhance efficiency, quality, and customer experience. The role has a direct impact on business performance by enabling scalable processes, reducing variation, and supporting sustainable improvements in the field.
Key Responsibilities
Identify, lead, and implement continuous improvement initiatives across field operations to improve efficiency, quality, and service outcomes.
Apply structured problem‑solving and continuous improvement methodologies to address performance gaps and operational challenges.
Partner with field leadership and cross‑functional teams to deploy standard work, best practices, and process improvements.
Analyze performance data, metrics, and trends to identify opportunities for improvement and measure impact.
Support change management efforts by engaging stakeholders, communicating progress, and reinforcing adoption of new processes.
Facilitate workshops, training sessions, and kaizen events to build continuous improvement capability in the field.
Document processes, improvements, and lessons learned to support knowledge sharing and sustainability.
Qualifications
Education
Bachelor’s degree required in Business, Engineering, Operations, or a related field
Master’s degree preferred
Experience and Skills
Required:
Typically requires 5–8 years of experience in continuous improvement, operations, or process improvement roles
Experience applying Lean, Six Sigma, or similar continuous improvement methodologies
Strong analytical and problem‑solving skills with the ability to translate data into actionable insights
Proven ability to work cross‑functionally and influence without direct authority
Strong communication and facilitation skills, including experience leading workshops or improvement initiatives
Ability to travel regularly to support field‑based teams
Preferred:
Experience supporting field, commercial, or customer‑facing operations
Background in medical devices, healthcare, or other regulated industries
Experience with change management and process standardization
Familiarity with performance metrics, dashboards, and continuous improvement tools
Lean Six Sigma certification or similar credential
Other
Language: English required
Travel: Up to 40% domestic travel
Certifications: Lean, Six Sigma, or continuous improvement certifications preferred
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
The anticipated base pay range for this position is :
$54,000.00 - $87,400.00
Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits