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**Job Function: **
Customer Management
**Job Sub Function: **
Technical Field Service
Job Category:
Business Enablement/Support
All Job Posting Locations:
Solna, Stockholm County, Sweden
Job Description:
DePuy Synthes is recruiting for a Field Service Engineer, located in Solna, Sweden.
Key activities:
Conduct all Field Sales Engineer responsibilities secure successful daily operation of all service applications in Nordics. Represent Depuy Synthes Medtech and our products in the robotic and digital industry and development of the service market in designated territory. Works with Sales and Clinical to support difficult sales opportunities in providing Technical Service support as needed including providing technical education to all regional field staff.
Tasks/Duties/Responsibilities
Conduct all FSE responsibilities and allow successful daily operation of all service applications:
Represent Depuy Synthes Medtech and our products in the robotic and digital industry
Develop the service market in designated territory
Provide critical feedback to allow for own career growth
Manage all cost associated with day to day operations in the assigned region
Work with Sales and Clinical to support difficult sales opportunities in providing Technical Service support as needed.
Provide technical education to all regional field staff
Provide weekly and monthly reporting that allows for better resource management
Support various project assignments through implementation
Act as service liaison when working with various departments and organizations within J&J
Manage existing clients effectively to include acting as a technical resource for clinical staff, working with the physician’s one-on-one in procedures, and troubleshooting customer relationships.
Responsible for communicating business related issues or opportunities to next management level
Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
Required** Qualification**
Effective English verbal and written communication skills.
PC proficiency.
Knowledge of Service management systems.
Knowledge of Microsoft Office applications to include: Word, Excel, and Access.
Self-motivated, energetic, and dynamic service individual
Independent individual who enjoys taking ownership of a territory
Superior service oriented
Positive professional image
Proven competence in managing client relationships effectively
Driving license (requirement)
Required Years of Related Experience:
Experience within the healthcare or pharmaceutical industry (preferrable)
+3 years’ combined experience in Commercial, Engineering, Operations, or Service
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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**Required Skills: **
Preferred Skills:
Analytical Reasoning, Collaborating, Communication, Continuous Improvement, Customer Service, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Incident Management, Problem Solving, Project Management Office (PMO), Quality Assurance (QA), SAP Field Service Management, Service Request Management, Technical Credibility, Training People
The anticipated base pay range for this position is:
kr482,000.00 - kr776,250.00
Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.