Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: This job is responsible for the analysis and resolution of highly complex credit and tax operations processes and issues that require coordination of multiple stakeholders to resolve. Key responsibilities include adhering to defined procedures and regulatory requirements, while managing projects and initiatives in support of process improvement or updates to procedures. Job expectations include supporting effective coordination across key stakeholders groups, including business controls and governance organizations.
Line of Business Job Description:
The Operations Consultant supports the preparation, production, and delivery of Institutional Retirement statements across Defined Contribution, Non Qualified Defined Contribution, Defined Benefit, and Equity products, with full ownership of Health Benefit Solutions statements. This role oversees quarterly account statement processing, maintains all quality assurance documentation in the system of record, and partners with a third party vendor (WEX) and internal teams, including Retirement Services Technology, RPWS, DFS, and DCRS, to ensure timely and accurate statement distribution in accordance with service standards and regulatory requirements. The consultant also contributes to initiatives, identifies process improvements, and builds strong relationships with peers and cross functional partners. Basic knowledge of the financial services industry is preferred.
Responsibilities:
- Leads end-to-end resolution of complex client issues and inquiries related to tax and credit reporting, often requiring significant research and engagement of business functional experts
- Conducts root cause analysis and drives solutions to address organizational challenges and initiatives
- Performs quality control and analytical support to ensure high performance accuracy
- Develops and implements new processes and procedures, and modifies existing procedures to ensure they are accurate and up to date
- Supports operational team projects and production of executive-level reports and presentations for senior management
- Identifies, facilitates, and supports process improvements, requirements, and initiatives across multiple stakeholders
Required Qualifications:
- 2–3 years of experience leading calls, meetings, and strategy sessions with medium‑sized audiences.
- 2–3 years of experience decomposing complex issues and driving timely, well‑informed decisions, with sound judgment on when to seek input and when to act independently.
- 2–3 years of experience communicating complex ideas clearly and concisely to influence key stakeholders and build trust.
- Proven ability to manage and lead the execution of multiple, often competing priorities while meeting deadlines and adhering to policies and standards; performs well under pressure and escalates issues appropriately.
- Strategic thinker and self‑starter who is organized, versatile, and capable of working with minimal oversight.
- Exceptional listening, verbal, and written communication skills with strong attention to detail.
- Strong time‑management and organizational abilities.
- Demonstrated eagerness to learn, develop new skills, innovate, and adapt to industry changes.
- Effective interpersonal skills and the ability to solicit and integrate input from others.
- Ability to work independently as well as part of a virtual team.
Desired Qualifications:
- Knowledge of systems of record used in the processes, MLII recordkeeping system and WEX (Health Benefit Solutions).
- Highly organized with the ability to produce error-free work. Effective problem-solving skills.
- Ability to work autonomously once role responsibilities are defined
- Experience working with multiple business partners and comfortable navigating across organizations
Skills:
- Business Process Analysis
- Customer and Client Focus
- Reporting
- Business Acumen
- Critical Thinking
- Decision Making
- Problem Solving
- Prioritization
- Process Performance Management
- Risk Management
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.
Shift:
1st shift (United States of America)
**Hours Per Week: **
40
Pay Transparency details
US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)
Pay and benefits information
Pay range
$69,800.00 - $103,200.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.