First Shift Operator

RTX RTX · Aerospace · springfield, VA +1 · Digital Technology

This role is for a First Shift Operator at RTX, responsible for the 24x7 operations and sustainment of a mission-critical system. The operator will provide Tier 1 and Tier 2 troubleshooting, identify and restore system anomalies, assist with upgrades, monitor system performance, and follow operational policies. A Bachelor's degree in STEM and 2 years of experience are required, along with an active TS/SCI with Poly security clearance.

What you'd actually do

  1. The operator works with other operators and data managers, Raytheon's factory team of engineers and technologists, subcontractors, peers, customers, and product vendors, to provide Tier 1 and Tier 2 troubleshooting toward resolution of technical system anomalies.
  2. They maintain the environment by identifying anomalies and restoring operations or working with senior engineers for action.
  3. They assist with installing upgrades, monitors systems and network performance, initiates troubleshooting, and work with other organizations.
  4. They will follow existing operational policies and procedures, troubleshoot hardware, software and operating system issues, and escalate application problems to support teams.

Skills

Required

  • Linux commands
  • Troubleshooting hardware
  • Troubleshooting software
  • Troubleshooting operating system issues
  • Following operational policies and procedures
  • Installing upgrades
  • Monitoring systems and network performance

Nice to have

  • Security+ certification
  • Experience in the Intelligence Community (IC)
  • Familiar with technical documentation
  • Strong customer support
  • Team player
  • Good communications
  • Detailed problem tracking for system reports

What the JD emphasized

  • Active and transferable U.S. government issued security clearance is required prior to start date
  • U.S. citizenship is required
  • TS/SCI with Poly - Current
  • Active and existing security clearance required on day 1
  • Linux commands