Fraud Risk Manager - Business Cards and Payments, Hybrid
Business Cards & Payments manages Capital One's Corporate and Small Business credit, charge cards, and emerging B2B payment functions. In this Fraud Risk Manager role, you will be responsible for leading a team of two associates who oversee Quality Assurance (QA), Complaints, Internal Fraud, and other related processes. This role requires analytical and problem-solving skills to deploy innovative risk mitigation solutions that ensure compliance, and enables frictionless customer experiences.
This collaborative role offers high visibility, working cross-functionally with partners in AML, Risk, Product, Compliance, Legal, and other partners.
Risk Management and Fraud Prevention Responsibilities:
- Strategic Risk Expertise: Develop and maintain a comprehensive understanding of fraud risk, relevant laws and regulations, business policies, and the overall risk profile of the organization.
- Data Analysis and Insight Generation: Proactively analyze data to identify emerging risks and trends, providing actionable insights to internal customers to support informed decision-making.
- Process Improvement and Control: Identify and implement opportunities to enhance risk management practices, perfecting controls, eliminating inefficiencies, updating job aids, and elevating the customer experience. This includes building and managing controls in Fuse, in collaboration with control owners and testers across the organization.
- Cross-Functional Collaboration: Drive strong partnership and communication among fraud, risk, compliance, controls, audit, and other essential business support functions (e.g., legal, privacy).
- Fraud Case Management and Analysis: Handle all incoming fraud complaints, perform in-depth trend analysis, and propose mitigation recommendations.
- Quality Assurance Oversight: Manage the Quality Assurance (QA) team responsible for reviewing multiple internal processes.
- Project Leadership: Contribute to and help lead key projects within the group.
Qualities of a Successful Candidate:
- Communication and Presentation: Ability to develop and deliver high-quality materials and communications for the Senior Leadership Team (SLT).
- Metrics and Analysis: Proficiency in defining and articulating the necessary metrics, thresholds, and scorecards for Quality Monitoring.
- Process Excellence: Capability to independently manage updates and reviews for all process documentation, including Process Maps, FMEA, SIPOC and CTQ.
- People Management: Must be able to effectively handle and execute people management responsibilities.
Basic Qualifications:
- At least 3 years of experience in project management, process management, program management, or risk management
Preferred Qualifications:
- Advanced Degree (such as Bachelor’s Degree or Master's Degree)
- Experience in regulatory compliance related to AML
- Six Sigma Certification
- 3+ years of experience working with cross functional teams to deliver consumer experience
- Fraud Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $151,900 - $173,400 for Risk Manager
Richmond, VA: $138,100 - $157,700 for Risk Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).